Premium Healthcare Membership Consultant
HYF Medical Center
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
HYF Medical Center in Dubai, UAE, seeks a Premium Healthcare Membership Consultant to develop and manage premium memberships, build long-term relationships with VIP clients, and drive membership sales and renewals. You will coordinate with physicians and the medical team to tailor programs and ensure premium service delivery.
The role emphasizes offering personalized health and wellness programs, managing client expectations, and maintaining strict confidentiality while achieving monthly targets
Qualifications
- Bachelor's degree or equivalent qualification preferred.
- Experience in premium sales, membership sales, healthcare, or luxury services is required.
- Excellent English communication skills are mandatory; Chinese is highly preferred.
- Arabic or Russian language skills are an advantage.
Responsibilities
- Consult with prospective and existing members to assess health management needs and preferences.
- Explain membership benefits, services, pricing, terms, and upsell suitable programs.
- Coordinate with physicians for consultations and VIP services.
- Develop and manage premium membership sales pipelines and CRM records.
- Maintain strong relationships with VIP, high-net-worth, and international clients.
- Promote longevity, wellness, and premium healthcare programs to drive renewals and referrals.
Skills
Education
Tools
Job description
HYF Medical Center – Dubai, UAE
Vacancies: 1 Position
Department: Membership / Patient Services / Business Development
Location: Jumeirah 1, Dubai, UAE
Employment Type: Full-time
Salary: AED 10,000–15,000/month + Commission / Performance Incentives
HYF Medical Center is looking for a professional, confident, and results-oriented Premium Healthcare Membership Consultant to join our team.
The successful candidate will be responsible for developing and managing premium healthcare memberships, building long-term relationships with VIP and high-value clients, introducing personalized healthcare and wellness programs, and driving membership sales, renewals, and patient retention.
This position is ideal for a candidate with strong experience in premium healthcare, medical aesthetics, longevity, wellness, luxury hospitality, VIP client services, or high-value sales.
Professionally welcome and consult with prospective and existing members.
Understand clients' health management needs, lifestyle goals, expectations, and preferences.
Introduce HYF Medical Center's premium healthcare and membership programs.
Explain membership benefits, services, treatment programs, packages, pricing, and membership terms clearly and professionally.
Recommend suitable membership programs in coordination with the medical and healthcare management teams.
Arrange consultations with physicians and specialists when appropriate.
Provide personalized membership solutions based on each client's needs.
Generate new premium membership sales and achieve monthly and annual membership targets.
Convert inquiries, consultations, referrals, and existing patients into premium memberships.
Present membership packages and high-value healthcare programs to prospective clients.
Prepare quotations and membership proposals.
Conduct professional follow-up through phone, WhatsApp, email, and face-to-face meetings.
Develop effective sales pipelines and maintain accurate CRM records.
Identify opportunities for membership upgrades, renewals, additional services, and appropriate treatment programs.
Build and maintain strong relationships with VIP, high-net-worth, and international clients.
Provide personalized and discreet service to high-value members.
Personally follow up with important clients and ensure a seamless premium experience.
Coordinate appointments, consultations, treatments, health assessments, and follow-up services.
Maintain strict confidentiality and professionalism when handling VIP clients.
Develop long-term relationships and increase client loyalty, retention, and referrals.
Promote appropriate premium healthcare programs, including:
- Longevity Medicine
- Preventive Healthcare
- Health Management
- Precision Health Management
- Functional Medicine
- Regenerative Medicine
- Anti-Aging Programs
- Executive Health Check-ups
- Dermatology & Aesthetic Medicine
- Men's Health
- Women's Health
- Personalized Wellness Programs
Work closely with physicians and the medical team to ensure that all medical recommendations and treatment decisions are made by appropriately licensed healthcare professionals.
Maintain regular communication with existing members.
Monitor member satisfaction and identify opportunities to improve the overall experience.
Organize member follow-ups, appointments, health assessments, and treatment plans.
Encourage appropriate membership renewal and long-term engagement.
Develop referral relationships and generate new premium clients through existing networks.
Maintain accurate client profiles and interaction records in the CRM system.
Develop new business opportunities within the premium healthcare and VIP market.
Build relationships with high-end individuals, executives, entrepreneurs, family offices, corporate clients, luxury hospitality partners, and other relevant networks.
Participate in networking events, private events, health seminars, exhibitions, and promotional activities.
Work closely with the Marketing and Business Development teams to generate qualified leads.
Support corporate and private membership programs.
Develop strategic referral and partnership opportunities.
Deliver a consistently high standard of premium customer service.
Understand and anticipate the needs of high-value clients.
Handle client questions, concerns, and complaints professionally.
Coordinate with reception, nursing, physicians, operations, finance, and marketing teams.
Ensure a smooth client journey from initial inquiry to membership enrollment and ongoing service.
Contribute to the development of premium membership service standards and SOPs.
Bachelor's degree or equivalent qualification preferred.
Qualifications in Healthcare Management, Business, Marketing, Hospitality, Luxury Management, Sales, or a related field are an advantage.
Minimum 3 years of experience in premium sales, membership sales, healthcare, medical aesthetics, wellness, luxury hospitality, private clubs, VIP customer service, or a related industry.
Experience in high-ticket sales or premium membership sales is highly preferred.
Experience dealing with VIP, HNW/UHNW, international, or corporate clients is highly desirable.
Previous experience as a:
- Premium Membership Consultant，VIP Client Advisor，Membership Sales Consultant，Healthcare Consultant，Patient Consultant，Medical Aesthetic Consultant，Business Development Executive/Manager，Luxury Sales Consultant，Relationship Manager
Proven track record of achieving sales targets and converting high-value clients.
Strong knowledge or understanding of:
- Premium Healthcare Services
- Membership Programs
- Longevity & Anti-Aging
- Wellness & Preventive Healthcare
- Regenerative Medicine
- Medical Aesthetics
- VIP Client Management
- High-Ticket Sales
- Consultative Selling
- Customer Relationship Management
- CRM Systems
- Lead Generation & Conversion
- Client Retention & Renewal
- Business Development
- Networking & Referral Development
The candidate must understand the professional boundaries between client consultation and medical diagnosis/treatment.Medical diagnosis, clinical assessment, and medical treatment recommendations must be performed by appropriately licensed physicians or healthcare professionals.
Excellent English communication skills – Mandatory
Chinese language skills – Highly Preferred
Arabic or Russian language skills are an advantage.
Professional, confident, polished, and well-presented.
Excellent communication and interpersonal skills.
Strong sales, negotiation, and presentation skills.
Highly customer-focused with a premium service mindset.
Strong emotional intelligence and active listening skills.
Results-oriented and highly target-driven.
Comfortable communicating with VIP and high-net-worth clients.
Strong relationship-building and networking abilities.
Excellent follow-up and organizational skills.
Discreet and trustworthy when dealing with confidential client information.
Proactive, positive, and commercially minded.
Able to work effectively in a multicultural and international environment.
Passionate about premium healthcare, longevity, wellness, and exceptional client experience.
- Competitive salary: AED 10,000–20,000/month
- Attractive commission and performance incentives
- DHA-compliant medical insurance
- Employment visa
- Paid annual leave
- Professional training and development
- Exposure to international and VIP clients
- Opportunity to work with experienced medical and healthcare professionals
- Career development opportunities
- Professional and multicultural working environment
- Opportunity to participate in the development of a premium healthcare membership program
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
