Premium Customer Experience Specialist

Driven Properties; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Employment visa

Flight allowance

Career progression

Industry-leading technology access

Job summary

Driven Properties is seeking a Customer Experience Associate to be the first point of contact for clients across phone, WhatsApp, email and other digital channels in our Dubai-based team. You will qualify inquiries, route them to the sales, leasing or support teams, and update CRM records to ensure accurate client information while upholding Driven’s premium service standards.

Collaborating closely with Sales, Listings, Marketing, Conveyancing and Operations, you will follow up on cases to

Qualifications

• Experience in a Customer Experience, Customer Service, Contact Centre, or Call Centre environment.
• Experience handling both phone and digital channels (WhatsApp, email, live chat, etc.).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-first mindset.
• Comfortable using CRM systems and Microsoft Office.
• Able to work in a fast-paced environment and manage multiple priorities.
• Experience within the real estate industry is an advantage but not essential.

Responsibilities

• Handle inbound customer enquiries via phone, WhatsApp, email, and other communication channels.
• Deliver an exceptional customer experience by responding professionally and within established service level agreements (SLAs).
• Qualify customer enquiries and route them to the appropriate sales, leasing, or support teams.
• Accurately update and maintain customer information within the CRM system.
• Resolve customer enquiries and complaints or escape complex cases where required.
• Follow up with clients to ensure timely resolution and a positive customer experience.
• Work closely with internal departments including Sales, Listings, Marketing, Conveyancing, and Operations.
• Support customer satisfaction initiatives and maintain Driven's premium service standards.
• Assist with administrative tasks and customer follow-ups as required.

Skills

Customer service

Communication

Multichannel support

Problem solving

MS Office

Tools

CRM software

Job description

Driven Properties is seeking a Customer Experience Associate to be the first point of contact for clients across phone, WhatsApp, email and other digital channels in our Dubai-based team. You will qualify inquiries, route them to the sales, leasing or support teams, and update CRM records to ensure accurate client information while upholding Driven’s premium service standards.

Collaborating closely with Sales, Listings, Marketing, Conveyancing and Operations, you will follow up on cases to