Pool Manager

Terra Solis Dubai; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Terra Solis Dubai is seeking an Operations Manager to oversee daily pool operations, ensuring a clean and safe environment for guests. Responsibilities include coordinating poolside events, providing exceptional customer service, and enforcing safety compliance.

The ideal candidate will have at least 1 year of experience in a similar role at a four- or five-star hotel, focusing on delivering high-quality guest experiences.

Qualifications

• 1 year minimum experience in a similar role in a four- or five-star hotel.

Responsibilities

• Oversee daily pool operations and ensure cleanliness and safety.
• Plan and execute poolside parties and events with the team.
• Provide exceptional customer service and handle guest complaints.
• Enforce pool safety rules and conduct regular safety drills.

Job description

Tomorrowland presents Terra Solis Dubai, a brand-new desert destination.

REDISCOVER YOUR SERENITY - A magical oasis, away from all the noise, where you live to the rhythm of the sun

WAKE UP FROM A NIGHT UNDER THE STARS - A unique glamping experience in the Arabian Dunes

CELEBRATE LIFE BY THE POOL - A vibrant, yet relaxing pool scene

DELIGHTFUL TASTES & AROMAS - Exquisite restaurants serving tastes from around the world

Experience the light and warmth of extraordinary hospitality

Job Description

Operations Management:

• Oversee daily pool operations, ensuring all areas are clean, safe, and well-maintained.
• Manage poolside amenities, including towels, lounge chairs, and cabanas.

Event Coordination:

• Plan and execute poolside parties and events, working with the events team and other departments.
• Coordinate logistics, including setup, staffing, catering, and entertainment.
• Ensure events run smoothly and guests have a memorable experience.

Customer Service:

• Ensure guests receive exceptional service, addressing any complaints or concerns promptly and professionally.
• Provide information about poolside services and amenities, promoting a positive guest experience.
• Handle special requests and VIP services with discretion and attention to detail.

Safety and Compliance:

• Enforce pool safety rules and regulations, ensuring a safe environment for guests and staff.
• Conduct regular safety drills and training sessions for pool staff.
• Maintain accurate records of pool operations, including maintenance logs and incident reports.

Additional Information

• 1 years minimum experience in a similar role in four- or five-star hotel