Pool & Bar Operations Lead: Guest Experience & Team Builder

Crew Life at Sea Ltd.; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Crew Life at Sea Ltd. in Dubai is seeking an experienced Operations Manager to oversee day-to-day pool and bar operations, ensuring exceptional guest experiences and strict health and safety compliance.

You will recruit, train, and lead a diverse team, coordinate events, manage inventory and budgeting, and collaborate with maintenance and marketing to deliver seamless, memorable experiences for guests. This role requires strong leadership, financial acumen, and a customer-centric mindset, with a

Qualifications

• Oversee day-to-day operations of the pool and bar facilities.
• Ensure compliance with health and safety standards, as well as local regulations.
• Supervise and coordinate staff to deliver excellent customer service.
• Recruit, train, and motivate a diverse team of pool attendants, bartenders, and support staff.
• Foster a positive and collaborative work environment.
• Conduct regular performance evaluations and provide constructive feedback.
• Maintain high standards of service to enhance the overall guest experience.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner.
• Implement strategies to maximize customer satisfaction and loyalty.
• Manage and control inventory levels for beverages, snacks, and poolside amenities.
• Conduct regular stock checks and place orders as needed.
• Implement cost-control measures to optimize profitability.
• Monitor and analyze financial performance, including revenue and expenses.
• Develop and implement strategies to achieve financial targets and maximize profitability.
• Prepare regular reports for senior management.
• Plan and coordinate poolside events, promotions, and special occasions.
• Work closely with the marketing team to promote events and attract guests.
• Ensure seamless execution of events to enhance the overall guest experience.
• Collaborate with maintenance teams to ensure the pool and bar facilities are well-maintained.
• Address and resolve any maintenance issues promptly.
• Implement preventive maintenance measures to ensure the longevity of assets.
• Assist in the development of annual budgets for the pool and bar operations.
• Monitor expenses and work towards achieving financial targets.

Responsibilities

• Oversee day-to-day operations of the pool and bar facilities.
• Ensure compliance with health and safety standards, as well as local regulations.
• Supervise and coordinate staff to deliver excellent customer service.
• Recruit, train, and motivate a diverse team of pool attendants, bartenders, and support staff.
• Foster a positive and collaborative work environment.
• Conduct regular performance evaluations and provide constructive feedback.
• Maintain high standards of service to enhance the overall guest experience.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner.
• Implement strategies to maximize customer satisfaction and loyalty.
• Manage and control inventory levels for beverages, snacks, and poolside amenities.
• Conduct regular stock checks and place orders as needed.
• Implement cost-control measures to optimize profitability.
• Monitor and analyze financial performance, including revenue and expenses.
• Develop and implement strategies to achieve financial targets and maximize profitability.
• Prepare regular reports for senior management.
• Plan and coordinate poolside events, promotions, and special occasions.
• Work closely with the marketing team to promote events and attract guests.
• Ensure seamless execution of events to enhance the overall guest experience.
• Collaborate with maintenance teams to ensure the pool and bar facilities are well-maintained.
• Address and resolve any maintenance issues promptly.
• Implement preventive maintenance measures to ensure the longevity of assets.
• Assist in the development of annual budgets for the pool and bar operations.
• Monitor expenses and work towards achieving financial targets.

Job description

Crew Life at Sea Ltd. in Dubai is seeking an experienced Operations Manager to oversee day-to-day pool and bar operations, ensuring exceptional guest experiences and strict health and safety compliance.

You will recruit, train, and lead a diverse team, coordinate events, manage inventory and budgeting, and collaborate with maintenance and marketing to deliver seamless, memorable experiences for guests. This role requires strong leadership, financial acumen, and a customer-centric mindset, with a