Planning/Customer Care Manager

Emirates National Oil Company Limited (ENOC) L.L.C.; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Planning & Customer Care Manager at ENOC's Horizon Jebel Ali Terminals in Dubai oversees scheduling of terminal activities, stock management and alignment with third parties to maximise occupancy and customer satisfaction. The role focuses on planning, coordination with clients, and safeguarding against financial liability.

Requires a BSC in Engineering (preferably Chemical) and 5–6 years in oil & gas with strong interpersonal and management skills, plus excellent planning and problem solving

Qualifications

• BSC in Engineering (preferably Chemical) is required/advantageous.
• 5–6 years of experience in a similar capacity, preferably in oil & gas.
• Strong interpersonal and management skills.
• Excellent planning and organizing skills.
• Strong problem solving skills.
• Customer orientation/focus.

Responsibilities

• Manages client accounts effectively and efficiently and builds solid business partnerships.
• Schedules terminal activities and coordinates with HJATL and third parties to meet quality, quantity, time and cost criteria.
• Manages client expectations and conducts damage control for service issues.
• Prepares monthly/quarterly work schedules to maximize output and synchronization of activities.
• Ensures proper stock management to safeguard against financial liability and coordinates product testing with third parties.
• Maintains MSDS library and distributes documentation to relevant parties.
• Consolidates final stock reports covering received, utilized and remaining quantities.
• Contributes to occupancy targets by communicating upcoming storage space/tank availability.
• Coordinates storage with Chemstore when space is insufficient to fulfill client requirements.
• Adheres to Cyber Information Security responsibilities and policies.

Skills

Interpersonal skills

Management

Planning

Organizing

Problem solving

Customer orientation

Education

BSC in Engineering (Chemical preferred)

Job description

Select how often (in days) to receive an alert:

Planning/Customer Care Manager

Date: 15 Sept 2026

Location: DUBAI, AE

Company: ENOC

Job Title

Planning & Customer Care Manager

Business

HORIZON JEBEL ALI TERMINALS

Job Purpose

To ensure that terminal operations are optimized through the timely scheduling of the various activities and those activities are synchronized with sub-contracted activities in a manner those results in the highest levels of customer satisfaction.

To ensure proper stock management and reporting as a means of safe-guarding HJATL against potential financial liability and as a means of achieving the terminal’s “full occupancy” target.

Principal Accountabilities

Manages client accounts effectively and efficiently and ensures the formation of solid business partnerships, through:

• Understanding clients’ business operations and terminalling requirements (present and future) through on-going contact (including regular site visits)
• Ensuring that client requirements are met as per agreed criteria (quality, quantity, time and cost) through the effective and efficient scheduling of terminalling activities and coordination within HJATL as well as with various government entities and third parties (may be the Client’s service providers or customers).
• Managing client expectations and ensuring “damage” control in situations where service issues arise
• Prepares the monthly/quarterly work schedule for the terminal, ensuring the effectiveness and efficiency of operations (through maximizing the output from each activity and ensuring proper synchronization between activities internal to HJATL and those to be performed by third parties)
• Ensures proper stock management as a means of safe-guarding HJATL against “potentially” substantial financial liability. This includes:
• Coordinating the product “testing/surveying” procedure with third party specialists and reviewing the conclusion report prior to granting approval for product receipt and storage in HJATL In all cases?
• Ensuring that a proper MSDS (Material Safety Data Sheet – provide a detailed description of the product e.g. chemical composition and properties, handling methods, etc.) library is maintained and that the said documents are distributed to the relevant parties.
• Consolidating the final stock report, ensuring that the product quantity received, utilized (i.e. blended, drummed, paletized and dispatched) and product quantity remaining are accounted for.
• Contributes to HJAL’s “full occupancy” target through the timely communication of upcoming storage space/tank availability
• Coordinates storage services with Chemstore in situations where space availability in HJATL does not allow for fulfilling Client requirement.

Cyber Information Security Responsibilities

• Comply with all applicable information security policies, standards, and procedures.
• Classify and protect information assets in accordance with the Data Classification Standard.
• Participate in mandatory information security awareness and training programs.
• Support information security initiatives and activities within the organization.
• Consider information security requirements when managing changes involving information assets.
• Report security incidents, vulnerabilities, weaknesses, or non-compliance in accordance with established procedures.
• Fulfil role‑specific information security responsibilities and contribute to maintaining the effectiveness of the Information Security Management System (ISMS).

Experience

• BSC in an Engineering discipline (preferably Chemical)
• 5 to 6 years of experience in a similar capacity, preferably in the oil & gas industry.
• Strong interpersonal and management skills
• Excellent planning and organizing skills
• Strong problem solving skills
• Customer orientation/focus