Personal Banking Growth & PL Sales Specialist

Mashreq; United Arab Emirates; Sur place; AED 89 000 - 134 000; Plein temps

Résumé du poste

Mashreq in United Arab Emirates seeks a Personal Banking TeleSales Associate to drive monthly KPIs, originate loans and manage customer relationships through outbound calls.

You will work within PMU/Relationship Management/Tele Sales functions, applying product knowledge to meet sales targets while delivering quality customer service.

Qualifications

• Strong analytical and logical skills.
• Good market knowledge of Personal Banking.
• Solid understanding of diverse banking products.
• Diploma or high school education with 1–2 years in Personal Banking roles.

Responsabilités

• Achieve monthly KPIs assigned.
• Telesales activities directed at meeting sales targets.
• Maintain service standards and monitor performance across systems and campaigns.
• Manage relationships of assigned portfolio via outbound channels for Personal Loan Sales and Fulfillment.
• Generate revenue through Personal Banking Personal Loan Sales.
• Ensure end-to-end customer service and focused market penetration with appropriate risk propositions.

Connaissances

Analytical skills

Market knowledge

Personal banking understanding

Technical product knowledge

Formation

Diploma / Highschool

Description du poste

Key Result Areas
- Meeting the KPI Targets set in term of revenues Through PL Sales and PL Fulfillment.
- Acquire new Business through Cross sell to increase penetrations.
- Managing assigned Leads via CRM within the agreed TAT (Drop Offs).
- Ensure controls requirement of the business are adhered to in line with Bank policies to ensure quality growth in business.

Job Purpose
- To achieve monthly KPIs assigned
- To ensure that telesales activities are directed to meeting sales targets.
- To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.
- To manage relationships of assigned portfolio through outbound channels along with Personal Loan Sales and Fulfillment.
- Generating revenue through Personal Banking Personal Loan Sales.
- Ensuring end to end customer service, ensuring quality growth in earnings through focused penetration of target segments with optimal risk propositions.

Knowledge Skills and Experience
- Strong analytical, logical skills
- Sound market knowledge and Personal Banking understanding.
- Sound technical skill set across diverse products.
- Diploma / Highschool, 1- 2 years of relevant work experience in Personal Banking in the functions of PMU/ Relationship Management/ Tele Sales/Services.