AVP, Personal Loan Sales

First Abu Dhabi Bank FAB; Dubai; On-site; AED 420,000 - 660,000; Full time

Job summary

First Abu Dhabi Bank FAB seeks a senior AVP Personal Loan to lead a sales team in Dubai, driving personal loan targets and cross-selling opportunities while strengthening customer relationships and portfolio revenue. The role emphasizes adherence to credit, fraud, operational, and service standards across channels.

The AVP will monitor performance via CRM and MIS reports, coach staff, and coordinate with Employee Banking branches and internal stakeholders to grow business responsibly.

Qualifications

• University degree or equivalent qualification.
• 3–5 years of experience selling banking products or working within the financial services industry.
• Strong leadership, team management, sales negotiation, and relationship-management skills.
• Good knowledge of retail banking products, credit requirements, and market competition.
• Strong computer, organizational, reporting, and performance-tracking skills.

Responsibilities

• Lead the assigned sales team to achieve or exceed monthly sales targets and overall business objectives.
• Plan and monitor daily sales activities, team outputs, and performance through CRM and digital platforms.
• Develop new business opportunities in collaboration with Employee Banking branches and internal stakeholders.
• Ensure all sourced applications meet credit, fraud, compliance, and documentation requirements.
• Strengthen customer relationships by reviewing customer feedback, NPS scores, and service-related concerns.
• Monitor sales performance, errors, deferrals, attrition risks, and portfolio progress through MIS reports.
• Coach team members, address training requirements, recognize high performers and support performance improvement.
• Promote cross-selling opportunities, market visibility, product awareness and sales growth through meetings and promotions.

Skills

Leadership

Team management

Sales negotiation

Relationship management

Retail banking knowledge

Education

University degree

Tools

CRM Microsoft Tasks

Job description

SUMMARY INTRODUCTION

The AVP Personal Loan is responsible for leading the assigned sales team to achieve personal loan targets and identify cross-selling opportunities The role focuses on acquiring quality business strengthening customer relationships and improving portfolio revenue It also ensures that sales activities comply with the bank s credit fraud operational and service standards

KEY RESPONSIBILITIES

• Lead the assigned sales team to achieve or exceed monthly sales targets and overall business objectives
• Plan and monitor daily sales activities team outputs and performance through CRM and digital platforms
• Develop new business opportunities in collaboration with Employee Banking branches and internal stakeholders
• Ensure all sourced applications meet the bank s credit fraud compliance and documentation requirements
• Strengthen customer relationships by reviewing customer feedback NPS scores and service-related concerns
• Monitor sales performance application errors deferrals attrition risks and portfolio progress through weekly and monthly MIS reports
• Coach team members address training requirements recognize high performers and support performance improvement
• Promote cross-selling opportunities market visibility product awareness and sales growth through meetings promotional activities and roadshows

REQUIREMENTS QUALIFICATIONS

• University degree or equivalent qualification
• 3 5 years of experience selling banking products or working within the financial services industry
• Strong leadership team management sales negotiation and relationship-management skills
• Good knowledge of retail banking products credit requirements and market competition
• Strong computer organizational reporting and performance-tracking skills
• Ability to work effectively in a competitive and multicultural environment
• Strong commitment to policies procedures service standards and the bank s Code of Conduct

Preferred Beneficial

• Sales diploma or professional sales certification
• Previous experience in a similar sales leadership role
• Experience working with Employee Banking branch networks and cross-functional banking teams
• Knowledge of CRM Microsoft Tasks and other digital sales-management platforms

Preferred/Beneficial

• University degree or equivalent qualification.
• 3 5 years of experience selling banking products or working within the financial services industry.
• Strong leadership, team management, sales, negotiation, and relationship-management skills.
• Good knowledge of retail banking products, credit requirements, and market competition.
• Strong computer, organizational, reporting, and performance-tracking skills.
• Ability to work effectively in a competitive and multicultural environment.
• Strong commitment to policies, procedures, service standards, and the bank s Code of Conduct.
• Preferred/Beneficial Sales diploma or professional sales certification.
• Previous experience in a similar sales leadership role.
• Experience working with Employee Banking, branch networks, and cross-functional banking teams.
• Knowledge of CRM, Microsoft Tasks, and other digital sales-management platforms