People Operations Manager - Hospitality HR (UAE)

Confidential Company; Abu Dhabi; On-site; AED 360,000 - 480,000; Full time

Job summary

Confidential Company in Abu Dhabi is seeking a Manager – HR Operations to lead end-to-end HR operations across recruitment, onboarding, retention, offboarding and payroll coordination in a fast-paced, service-driven environment.

THE IDEAL CANDIDATE has 6–8 years of progressive HR generalist experience, at least 2–3 years in a managerial role, with hospitality/retail leisure sector exposure and strong UAE Labour Law knowledge; SAP SuccessFactors experience is preferred.

Qualifications

• Bachelor's degree in HR/BA; HR certification is an advantage.
• 6–8 years HR generalist experience, with 2–3 years in a managerial capacity.
• Hospitality/restaurant/leisure industry background preferred.
• Solid knowledge of UAE Labour Law and HR compliance.
• Hands-on HRIS/payroll experience (SAP SuccessFactors or similar).
• Proven experience managing recruitment, retention, and lifecycle processes in a fast-paced, multi-site environment.

Responsibilities

• Own end-to-end HR operations processes and SOPs across the employee lifecycle.
• Ensure HR data integrity in HRIS/SAP system, including records and contracts.
• Escalation point for HR policy, benefits, and administration.
• Ensure UAE Labour Law and visa compliance.
• Present HR operational metrics and dashboards to leadership.
• Manage full-cycle recruitment for operational and corporate roles.
• Build talent pipelines in hospitality, retail, leisure, and entertainment.
• Coordinate interviews, assessments, and offers; ensure positive candidate experience.
• Design retention initiatives and career development pathways.
• Own onboarding journey and offboarding processes.
• Coordinate payroll inputs with Finance; validate attendance, leave, overtime, and benefits.
• Support WPS compliance and statutory reporting.

Skills

Stakeholder management

Organizational skills

Service-oriented mindset

English communication

Confidential data handling

Education

Bachelor's degree in HR/Business Administration

HR certification (CIPD/SHRM)

Tools

SAP SuccessFactors

Job description

Confidential Company in Abu Dhabi is seeking a Manager – HR Operations to lead end-to-end HR operations across recruitment, onboarding, retention, offboarding and payroll coordination in a fast-paced, service-driven environment.

THE IDEAL CANDIDATE has 6–8 years of progressive HR generalist experience, at least 2–3 years in a managerial role, with hospitality/retail leisure sector exposure and strong UAE Labour Law knowledge; SAP SuccessFactors experience is preferred.