Pega CDH Business Analyst

Virtusa; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Virtusa invites applications for a Pega CDH Business Analyst (BA) in the United Arab Emirates, Dubai. The role focuses on gathering requirements, translating them into functional specifications, and shaping Next-Best-Action strategies within Pega CDH to drive personalized customer engagement.

The ideal candidate has strong BA experience in Pega CDH, BRD/FRD proficiency, and familiarity with agile delivery and stakeholder management in regulated industries.

Qualifications

• Experience as BI/BA in Pega environments, preferably CDH.
• Solid understanding of NBA, Decision Strategies, Engagement Policies in Pega CDH.
• Experience in requirement gathering and BRD/FRD documentation.

Responsibilities

• Collaborate with stakeholders to gather and document requirements for customer engagement and decisioning initiatives.
• Translate business needs into functional specs for Pega CDH solutions.
• Design decision strategies, Next-Best-Action, engagement policies with technical teams.
• Support configuration and validation of customer decisioning logic in Pega CDH.
• Participate in user story creation, backlog grooming and sprint planning in Agile environments.
• Conduct UAT, testing, validation and traceability.
• Analyze data to improve personalization and campaign effectiveness.

Skills

Pega CDH

Business Analyst

BRD/FRD documentation

Agile/Scrum

Stakeholder management

Data models

APIs integration

Job description

Pega CDH Business Analyst (BA) Job Description

Key Responsibilities

• Collaborate with business stakeholders to gather analyze and document requirements for customer engagement and decisioning initiatives.
• Translate business needs into functional specifications for Pega CDH solutions.
• Work with technical teams to design decision strategies Next-Best-Action frameworks and engagement policies.
• Support configuration and validation of customer decisioning logic within Pega CDH.
• Participate in user story creation backlog grooming and sprint planning in Agile environments.
• Conduct UAT support testing validation and requirement traceability.
• Analyze customer data and engagement strategies to improve personalization and campaign effectiveness.
• Ensure solutions align with business objectives and regulatory requirements.

Required Skills

Strong experience as a Business Analyst in Pega environments preferably with Pega CDH.

Good understanding of Pega Customer Decision Hub concepts such as:

• Next Best Action (NBA)
• Decision Strategies
• Arbitration
• Engagement Policies
• Adaptive Models

Experience in requirement gathering BRD/FRD documentation and process analysis.

Familiarity with Agile/Scrum methodologies.

Strong communication and stakeholder management skills.

Preferred Qualifications

Experience with customer analytics marketing automation or decisioning platforms.

Knowledge of data models APIs and integration concepts.

Pega Business Architect (BA) or CDH certification is a plus.

Experience in banking financial services telecom or retail industries.

Experience

510 years of overall Business Analysis experience

2 years of Pega CDH experience

Required Experience:

IC