Pega CDH – Lead System Architect

Careers at UAE; Dubai; On-site; AED 223,200 - 334,800; Full time

Job summary

Careers at UAE is looking for a Lead System Architect to provide technical leadership for Pega CDH solutions in Dubai. The ideal candidate should possess over 10 years of experience, including significant expertise in banking and financial services, acting as a Subject Matter Expert (SME).

Responsibilities include leading teams, managing the delivery of Pega CDH solutions, and ensuring integration with enterprise systems. Excellent analytical and communication skills are essential for successful stakeholder interaction.

Qualifications

• 10-14 years of experience in Pega, with 8-10 years specifically in Pega CDH.
• Experience in banking and financial services is preferred.
• Good understanding of Client Server applications and Digital applications.

Responsibilities

• Lead the development and integration of Pega CDH solutions.
• Conduct peer reviews and manage quality assurance processes.
• Mentor and lead a team of Pega NBA Designers or developers.

Skills

Pega CDH

Real-time decisioning

SQL

JSON

Object-oriented programming

Agile methodologies

Education

Pega CSSA Certification

Pega Decisioning Consultant

Tools

Adaptive Decision Manager (ADM)

Kafka

REST API

Elastic search

Job description

Pega CDH – Lead System Architect

10-14 years of experience in Pega and 8-10 years of experience in Pega CDH

The candidates will act as a CDH SME for Pega Platform perspective preferably in banking and financial services.

Pega CSSA Certification and Pega Decisioning Consultant

Experience in Pega CDH 8.X or higher versions and NBAD framework.

Proven track record of delivering hyper-personalized solutions using NBA strategies across inbound and outbound channels in both batch and real-time mode

Hands‑on experience with Pega CDH components like ADM, DSM, Value Finder, Customer Profiler, etc.

Proficiency in SQL, JSON, real‑time decisioning, and object‑oriented programming principles.

Translate business requirements into decisioning logic, including Next‑Best‑Action (NBA) strategies, engagement policies, and offer flows.

Design and configure core decisioning logic using Pega CDH, including rules, propositions, treatments, and decision data flows.

Provide thought leadership and technical guidance to teams on Pega decisioning best practices.

Lead the development and configuration of Adaptive Decision Manager (ADM), interaction history, decision strategy management and other Pega CDH components.

Ensure seamless integration of decisioning frameworks with enterprise systems like CRM and data lakes.

Conduct peer reviews and manage quality assurance processes for decisioning logic.

Collaborate with data scientists to analyse customer interactions and optimise adaptive models.

Manage the end‑to‑end delivery of Pega CDH solutions in Agile environments.

Create post‑implementation support documentation and resolve production defects.

Monitor application performance to ensure scalability and efficiency.

Implement governance standards for architecture, data privacy, and security compliance.

Mentor and lead a team of Pega NBA Designers or developers.

Coordinate tasks such as proposition builds, customer data flow updates, and interaction updates.

Good understanding and experience in Client Server applications, Digital applications, and Business Functions.

Designing and implementing REST API, Kafka and FTP based integrations.

Strong analytical skills with the ability to summarise data into actionable insights.

Excellent communication skills to interact with both technical and non‑technical stakeholders.

Designing in alignment with Clients Business objective.

Good to have skills:

• Pega Lead system architect.
• Knowledge in externalisation of Cassandra, KAFKA, Elastic search.
• Familiarity with DevOps practices such as CI/CD pipelines for deployment automation.
• Knowledge of emerging trends in marketing automation and hyper‑personalisation.