Pega Business Analyst

Virtusa; Dubai; On-site; AED 360,000 - 600,000; Full time

Job summary

Virtusa Corporation in Dubai is seeking an experienced Pega Business Architect to lead requirements elicitation, model business processes and case lifecycles, and design complex software solutions within enterprise applications on the Pega Platform.

You will collaborate with Pega architects and software teams, facilitate workshops, craft user stories and acceptance criteria, ensure UAT readiness, and drive agile delivery while translating business needs into technical specifications for

Qualifications

• Strong experience as a business analyst and business architect for enterprise apps.
• Hands-on Pega Business Architect or Senior Business Architect.
• Deep knowledge of Pega Platform, case management, workflows, SLAs and business rules.
• Proven expertise in elicitation, process modeling, fit-gap analysis, and documentation.
• Experience writing user stories, acceptance criteria and functional specs.
• Excellent stakeholder management and workshop facilitation.
• Experience with Agile/Scrum, product backlogs and sprint delivery.
• Understanding of SDLC, testing, UAT and release processes.
• Ability to bridge business needs with technical teams.
• Excellent communication, analytical, presentation and problem-solving skills.

Skills

Pega Platform

Case management

Agile/Scrum

Stakeholder management

Workshop facilitation

Education

Bachelor's degree in Business Administration, Computer Science, IT, Engineering, or related

Tools

Jira

Confluence

BPM tools

Job description

Job Requirements

• Strong experience in business analysis and business architecture for enterprise application implementations.
• Hands-on experience as a Pega Business Architect or Senior Business Architect.
• Strong understanding of Pega Platform, case management, workflows, stages, steps, assignments, SLAs, and business rules.
• Expertise in requirements elicitation, process modeling, fit-gap analysis, and functional documentation.
• Experience writing user stories, acceptance criteria, business rules, and functional specifications.
• Strong stakeholder management and workshop facilitation skills.
• Experience with Agile/Scrum methodologies, product backlogs, and sprint-based delivery.
• Understanding of the software development lifecycle, testing, UAT, and release processes.
• Ability to bridge business requirements and technical implementation teams.
• Excellent communication, analytical, presentation, and problem-solving skills.

Preferred Skills

• Experience in banking, financial services, retail banking, lending, payments, cards, or customer service operations.
• Experience with Pega Customer Service, Pega Customer Decision Hub, or other Pega industry frameworks.
• Knowledge of BPM, business process reengineering, and workflow automation.
• Familiarity with Jira, Confluence, and business process modeling tools.
• Experience in large-scale Pega transformation and modernization programs.
• Pega Certified Business Architect (PCBA) certification or equivalent Pega business architecture credentials.

Qualifications

• Bachelor's degree in Business Administration, Computer Science, Information Technology, Engineering, or a related discipline.
• 8–12+ years of business analysis or business architecture experience, including substantial Pega project exposure.
• Proven experience leading requirements and process design for complex enterprise projects.

Key Screening Criteria

• Direct experience as a Pega Business Architect or Senior Business Architect.
• Strong hands-on understanding of case lifecycle design and Pega business rules.
• Ability to conduct workshops and convert business needs into user stories and acceptance criteria.
• Experience working closely with Pega technical architects and development teams.
• Strong Agile delivery, stakeholder management, and UAT coordination experience"

Work Experience

7-10Years