Pega Lead Decisioning Architect

Virtusa; Dubai; On-site; AED 420,000 - 650,000; Full time

Job summary

Virtusa Corporation seeks an experienced Pega Architect to lead architecture and implementation of Pega Customer Decision Hub (CDH) and Next-Best-Action (NBA) frameworks. You will design decisioning strategies, arbitration rules, and engagement policies, translating business requirements into scalable, high-performance solutions.

You will guide solution design, governance, and cross-functional collaboration with product, data science, and engineering teams, while ensuring secure, compliant

Qualifications

• 8+ years IT experience with Pega implementation and decisioning architecture.
• Strong hands-on with Pega CDH and NBA framework.
• Expertise in decision strategies, arbitration, engagement policies and contact policies.
• Experience with ADM, predictive/adaptive models and customer segmentation.
• Experience designing real-time and batch decisioning across channels.
• Knowledge of Pega architecture, performance tuning, integration patterns.
• Experience with enterprise system integrations (REST/SOAP, SQL, JSON/XML).

Responsibilities

• Lead architecture and implementation of Pega CDH and NBA solutions.
• Design and implement NBA strategies, decisioning policies, and arbitration rules.
• Define and optimize decisioning frameworks using predictive/adaptive models and real-time insights.
• Translate business requirements into scalable, high-performance technical solutions.
• Lead solution design, reviews, coding standards, and architecture governance.
• Collaborate with business, product, data science, integration and engineering teams.
• Oversee integrations with CRM, CDP, APIs, and enterprise apps.
• Troubleshoot performance, optimize decisioning execution, ensure scalability.
• Mentor developers and decisioning engineers throughout delivery.
• Ensure compliance with EA standards, security, and regulatory requirements.

Skills

Pega CDH

NBA framework

Decision strategies

Arbitration

Engagement policies

ADM

Predictive models

Adaptive models

Real-time decisioning

REST/SOAP APIs

SQL

JSON/XML

Tools

REST APIs

SOAP APIs

SQL

JSON/XML

Job description

Job Requirements

• Lead the architecture and implementation of Pega Customer Decision Hub and customer decisioning solutions.
• Design and implement Next-Best-Action (NBA) strategies, decision strategies, engagement policies, and arbitration rules.
• Define and optimize decisioning frameworks using Pega CDH, predictive models, adaptive models, and real-time customer insights.
• Translate business requirements into scalable, reusable, and high-performance technical solutions.
• Lead solution design, technical reviews, coding standards, and architecture governance.
• Collaborate with business, product, data science, integration, and engineering teams to align decisioning solutions with business objectives.
• Oversee integrations with CRM platforms, customer data platforms, APIs, and enterprise applications.
• Troubleshoot performance issues, optimize decisioning execution, and ensure scalability and reliability.
• Mentor developers and decisioning engineers, and provide technical leadership throughout the delivery lifecycle.
• Ensure compliance with enterprise architecture standards, security policies, and regulatory requirements.

Required Skills And Qualifications

• 8+ years of overall IT experience, with substantial experience in Pega implementation and decisioning architecture.
• Strong hands‑on experience with Pega Customer Decision Hub (CDH) and Next‑Best‑Action (NBA) framework.
• Expertise in decision strategies, arbitration, engagement policies, actions, treatments, propositions, and contact policies.
• Strong understanding of Adaptive Decision Manager (ADM), predictive models, adaptive models, customer segmentation, and Interaction History.
• Experience designing real‑time and batch decisioning solutions across inbound and outbound channels.
• Strong knowledge of Pega architecture, performance tuning, integration patterns, and enterprise solution design.
• Experience with REST/SOAP APIs, SQL, JSON/XML, and enterprise system integrations.
• Proven experience leading technical teams, conducting design reviews, and engaging with senior business and IT stakeholders.
• Strong communication, analytical, problem‑solving, and stakeholder‑management skills.

Preferred Certifications

• Pega Certified Lead Decisioning Architect (PCDLDA).
• Pega Certified Decisioning Consultant (PCDC/CPDC, depending on certification version).
• Pega Certified Lead System Architect (PCLSA/CLSA), preferred."

Work Experience

7-10Years