Payment Operations Specialist

Growth West Marketing; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Growth West Marketing in Dubai is seeking a detail-oriented Payment Processing Specialist to manage international payment operations within a Fintech environment. The role emphasizes accurate transaction handling, regulatory compliance, and seamless coordination with PSPs and internal teams.

Ideal candidates will have proven payment processing experience, strong Excel and CRM skills, and the ability to work in a fast-paced setting while maintaining meticulous records and audit-ready

Qualifications

• Proven experience in payment processing / payments operations.
• Experience with PSPs and transaction monitoring.
• Familiarity with KYC and AML/CFT compliance.
• Strong Excel and CRM proficiency.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Process and manage payment transactions with high accuracy.
• Investigate delayed, failed, or missing payments across systems.
• Coordinate with PSPs for seamless transaction flow.
• Maintain banking details database and track status.
• Record fund movements in CRM (deposits, withdrawals, refunds, bonuses, credits).
• Ensure AML/CFT compliance and support audit readiness.
• Analyze payment data to identify trends and insights.
• Collaborate with Sales, Compliance, Finance, CRM to resolve queries.

Skills

Payment processing

AML/CFT compliance

KYC

Excel

CRM systems

Analytical skills

Communication

Tools

CRM software

PSPs

Job description

Now Hiring: Payment Processing Specialist – Fintech | Dubai, UAE Location: Dubai, UAE? Job Type - Full Time Work Schedule: Monday to FridayGender - FemaleNationality - Filipino (preferred)OverviewWe are currently seeking a detail-oriented Payment Processing Specialist to join a leading Fintech company in Dubai. This role focuses on managing international payment operations, ensuring smooth, secure, and compliant transaction handling.

Key Responsibilities

• Process and manage payment transactions with high accuracy and efficiency
• Investigate and resolve delayed, failed, or missing payments across various payment systems
• Coordinate with Payment Service Providers (PSPs) to ensure seamless transaction flow
• Work closely with Sales teams to ensure proper payment protocols and share accurate banking details
• Maintain and update a database of banking details, tracking availability and status
• Record all fund movements in CRM (Deposits, Withdrawals, Refunds, Bonuses, Credits)
• Handle KYC documentation for CRM and payment providers
• Maintain detailed reconciliation reports and transaction records for audit readiness
• Analyze payment data to identify trends, irregularities, and insights for reporting
• Ensure full compliance with AML/CFT policies and regulatory standards
• Collaborate with internal teams (Sales, Compliance, Finance, CRM) to resolve payment queries efficiently

Requirements

• Proven experience in payment processing / payment operations, preferably in Fintech or Forex industry
• Strong understanding of international banking systems (UK banking experience preferred)
• Experience working with PSPs, transaction monitoring, and reconciliation
• Familiarity with KYC, AML/CFT compliance standards
• Proficiency in Excel and CRM systems
• Strong analytical and problem-solving skills
• Excellent communication and coordination abilities
• Ability to work in a fast-paced, high-volume environment