Payments Investigations Specialist - Global Payments

Capitex; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company in Abu Dhabi is seeking a Payments Specialist to handle both local and foreign currency transactions while providing exceptional customer service. The ideal candidate will possess in-depth knowledge of payment processes and regulations, with excellent communication skills and experience in problem-solving. This position offers a dynamic work environment and the opportunity to contribute to process improvements.

Qualifications

• Experience in local and international payments.
• Knowledge of Central Bank UAE regulations.
• Perfect spoken and written English.

Responsibilities

• Processing of local and foreign currency transactions.
• Ensuring excellent customer service and interaction.
• Working with internal teams to resolve customer issues.

Skills

Customer Service

Problem Solving

Communication

Teamwork

Job description

We’re looking for high-performing and experienced Payments Specialist who has demonstrated the skills needed to work in an environment that moves quickly and changes a lot. We need people who learn quickly, communicate excellently, and support other team members.

Some of the job responsibilities you’ll have are:

- Processing of local and foreign currency transactions and any investigation related to payments

- Responding to queries from other banks

- Raising RFI’s with clients

- Resolving Transaction Screening and Monitoring alerts for payment transactions

- Ensuring excellent customer service by interacting with customers and helping them through their issues

- Working with our product and technology teams to suggest ideas and improvements to our processes, so we can better service our customers

- Working with internal teams to resolve customer issues

The key competencies we’re looking for are:

- Experience in local and international payment, covering processes, investigation, dispute management

- Knowledge of Central Bank UAE regulations for payments

- Knowledge of SWIFT and related processes

- Cheque processing experience is a plus

- Good problem-solving skills in situations where there is no clear process or guidance

- Excellent communication skills and the ability to simplify complex processes for customers

- Great teamwork and the ability to support others even in a busy environment

- Flexible and open to an ever-changing environment and passion for working in a startup

- Perfect spoken and written English

- Arabic language a plus