Patient Experience Front Desk Specialist

Fakeeh Care Group; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Fakeeh University Hospital in Dubai is seeking a dedicated Receptionist to be the friendly first point of contact for patients and visitors. You will greet guests, manage calls, schedule appointments, and provide information about hospital services, guiding patients as needed.

The role requires strong communication, organizational, and multitasking skills, with a patient-centered approach and proficiency in MS Office. Join a dynamic team in a busy hospital environment.

Qualifications

• High school diploma or equivalent required; further qualifications are a plus.
• Proven experience as a receptionist or in a customer-facing role.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and common office equipment.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize tasks effectively.
• Compassionate, patient-centered approach.

Responsibilities

• Greet and welcome patients and visitors in a professional and friendly manner.
• Manage incoming calls, direct them to the appropriate personnel, and take messages as needed.
• Schedule appointments and manage the reception area.
• Provide information about hospital services and direct patients accordingly.
• Handle patient inquiries and resolve basic issues.
• Maintain a tidy and organized reception area.
• Assist with administrative tasks as required.

Skills

Excellent communication andinterperson

Strong organizational and time‑manage

Ability to multitask and prioritize

Education

High school diploma or equivalent

Tools

MS Office

Job description

Fakeeh University Hospital in Dubai is seeking a dedicated Receptionist to be the friendly first point of contact for patients and visitors. You will greet guests, manage calls, schedule appointments, and provide information about hospital services, guiding patients as needed.

The role requires strong communication, organizational, and multitasking skills, with a patient-centered approach and proficiency in MS Office. Join a dynamic team in a busy hospital environment.