Patient Experience & Care Coordinator

House of Nature Medical Center LLC; Abu Dhabi; On-site; AED 70,000 - 110,000; Full time

Benefits offered by this job

Integrative healthcare environment

Career development opportunities

Multidisciplinary team experience

Job summary

House of Nature Medical Center LLC in Abu Dhabi seeks a patient coordinator to act as liaison between patients, therapists, and clinicians, coordinating appointments and maintaining records in a holistic integrative setting.

Ideal candidate has a healthcare-related diploma or degree and about 3 years of experience; UAE Nationals preferred; fluency in Arabic and English; fresh graduates considered for Trainee opportunities.

Qualifications

• UAE National as the position is reserved for UAE Nationals.
• Fluent in Arabic with good spoken English.

Responsibilities

• Welcome and assist patients in a professional, warm, and culturally sensitive manner.
• Coordinate patient appointments, schedules, and treatment bookings across different healthcare services.
• Manage waiting patients and ensure a comfortable, organized, and hospitable patient experience.
• Contact patients regarding appointment confirmations, reminders, follow-ups, and relevant service requirements.
• Act as a liaison between patients, therapists, doctors, and other healthcare practitioners.
• Support patient intake, registration, follow-up, and treatment coordination processes.
• Guide patients through treatment pathways across Ayurveda, Homeopathy, Naturopathy, Chiropractic, Unani/Hijama, General Medicine, and Aesthetics services.

Skills

Interpersonal skills

Communication

Customer service

Multidisciplinary coordination

Education

Diploma or Degree in Healthcare

Job description

House of Nature Medical Center LLC in Abu Dhabi seeks a patient coordinator to act as liaison between patients, therapists, and clinicians, coordinating appointments and maintaining records in a holistic integrative setting.

Ideal candidate has a healthcare-related diploma or degree and about 3 years of experience; UAE Nationals preferred; fluency in Arabic and English; fresh graduates considered for Trainee opportunities.