Patient Experience & Billing Coordinator

NMC Healthcare; Sharjah; On-site; AED 56,000 - 100,000; Full time

Job summary

NMC Healthcare in Sharjah invites a patient-focused receptionist to join our front desk. You will greet patients, register new arrivals, manage schedules, and assist with billing and insurance information.

You will handle calls, emails, and back-office tasks, ensure accurate data in the Hospital Information System, and support quality initiatives while maintaining confidentiality and professional service.

Qualifications

• Highschool or college diploma required.
• Any discipline or related fields accepted.

Responsibilities

• Greet patients and direct them to departments, provide routine information.
• Handle phone inquiries and relay information to doctors/nurses.
• Manage appointments including no-shows and rescheduling.
• Register new patients and keep records up to date.
• Process patient invoices and payments, including co-pays.
• Maintain Hospital Information System data and appointment schedules.
• Respond to emails daily and ensure timely communication.
• Ensure operations comply with hospital policies and infection control.

Skills

Customer service

Communication

Multitasking

Computer literacy

Education

Highschool/ College Diploma

Tools

HIS

Job description

NMC Healthcare in Sharjah invites a patient-focused receptionist to join our front desk. You will greet patients, register new arrivals, manage schedules, and assist with billing and insurance information.

You will handle calls, emails, and back-office tasks, ensure accurate data in the Hospital Information System, and support quality initiatives while maintaining confidentiality and professional service.