Patient Care Scheduler & Billing Coordinator

Mediclinic International; Dubai; On-site; AED 70,000 - 100,000; Full time

Job summary

Mediclinic Welcare Hospital in Dubai seeks a patient administrator to improve patient care by efficiently handling appointment scheduling, registration, and related administrative tasks. The role also manages medical insurance processing, billing, and cash up, while consistently delivering high-quality customer service in a busy healthcare environment.

Required: Grade 12; 2–3 years in customer service, preferably healthcare; strong MS Office, CRM knowledge, and familiarity with hospital

Qualifications

• Essential: 2–3 years in a customer services role, preferably healthcare.
• Desired: Experience in a contact centre or healthcare environment.
• Knowledge of medical insurance terminologies and processes.

Responsibilities

• Effectively manage patient appointment scheduling and registration.
• Effectively manage the medical insurance process and other related tasks.
• Oversee billing and cash up processes.
• Strive to meet customer service expectations and improve patient service quality.

Skills

Customer service

MS Office proficiency

CRM software

Hospital information systems

Knowledge of policies and emergency .

Medical insurance terminology

Medical terminology

Numerical literacy

Patient scheduling and registration

Education

Grade 12

Diploma or Bachelor’s in medical science/finance/accounting

Tools

CRM software

Hospital information systems

Job description

Mediclinic Welcare Hospital in Dubai seeks a patient administrator to improve patient care by efficiently handling appointment scheduling, registration, and related administrative tasks. The role also manages medical insurance processing, billing, and cash up, while consistently delivering high-quality customer service in a busy healthcare environment.

Required: Grade 12; 2–3 years in customer service, preferably healthcare; strong MS Office, CRM knowledge, and familiarity with hospital