Patient Access Team Lead — Reimbursement & Operations

Remotedxb; Dubai; On-site; AED 350,000 - 520,000; Full time

Job summary

Noctrix Health is seeking a senior leader to manage a Patient Access Case Manager team, overseeing operations, KPIs, and offshore collaboration. You will guide reimbursement workflows, ensure compliance, and drive process improvements across Salesforce-enabled systems.

The role emphasizes strong leadership, payer knowledge, and cross-functional coordination to resolve reimbursement challenges and improve patient experiences.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Marketing, or related field preferred.
• Minimum 5 years of healthcare industry experience (pharmaceutical, medical device, or reimbursement).
• Minimum 2 years of experience supporting medical device reimbursement involving DME products.
• Previous experience leading or supervising patient access, reimbursement, or case management teams.
• Strong knowledge of benefit investigations, prior authorizations, and insurance reimbursement.
• Experience with commercial insurance, Medicare, Medicaid, and government payers.
• Excellent leadership, coaching, and team development skills.
• Strong analytical and problem-solving abilities.
• Experience with Salesforce or similar CRM and reimbursement management platforms preferred.

Responsibilities

• Lead, coach, and develop a team of Patient Access Case Managers.
• Oversee daily operations to ensure departmental KPIs and service levels are achieved.
• Serve as the primary operational point of contact for offshore support teams and reimbursement vendors.
• Coordinate with Field Sales, Appeals, and cross-functional teams to resolve reimbursement challenges.
• Ensure team adherence to reimbursement workflows and SOPs.
• Develop, implement, and refine departmental KPIs and performance metrics.
• Review workflows to improve operational efficiency and patient experience.
• Provide guidance on benefit investigations, prior authorizations, and claims processing.
• Collaborate with healthcare providers to obtain required clinical documentation.
• Monitor case quality and compliance within Salesforce.
• Lead process improvement initiatives and Salesforce enhancements.

Skills

Leadership

Coaching

Team development

Analytical thinking

Problem solving

Salesforce knowledge

CRM experience

Education

Bachelor's degree in Business/Healthcare/Marketing or related

Tools

Salesforce

Job description

Noctrix Health is seeking a senior leader to manage a Patient Access Case Manager team, overseeing operations, KPIs, and offshore collaboration. You will guide reimbursement workflows, ensure compliance, and drive process improvements across Salesforce-enabled systems.

The role emphasizes strong leadership, payer knowledge, and cross-functional coordination to resolve reimbursement challenges and improve patient experiences.