Team Lead, Enterprise RCM Operations

Remotedxb; Dubai; On-site; AED 279,000 - 446,000; Full time

Job summary

Remotedxb in Dubai, UAE is seeking a Senior Revenue Cycle Operations Manager to lead and optimize AR, billing, and payment posting across enterprise accounts. This role focuses on improving workflow efficiency and ensuring accurate financial processing.

You will analyze denied and underpaid claims, mentor teams, and partner with Client Success Managers to ensure client health and operational alignment. Proficiency with Excel and billing software is essential.

Qualifications

• Minimum 2 years of experience managing billing and collections teams.
• Proven track record in healthcare revenue cycle management.
• Strong leadership, coaching, and mentoring skills.
• Proficiency in Google for Business and Microsoft Excel.
• Experience with clearinghouses and healthcare SaaS products.
• Ability to drive organizational change and process improvements.

Responsibilities

• Serve as the primary operational contact for AR, billing, and payment posting.
• Conduct root cause analysis of denied, rejected, and underpaid claims.
• Partner with Client Success Managers to support client health and alignment.
• Assign and prioritize weekly workloads based on client needs and claim volumes.
• Oversee daily operational performance across AR, Billing, and Payment Posting functions.
• Facilitate onboarding and ongoing training on payer requirements and systems.
• Generate monthly reporting on AR performance, denial trends, and KPIs.

Skills

Leadership

Coaching

Mentoring

Excel proficiency

Google for Business

Healthcare SaaS

Clearinghouses

Tools

Google for Business

Microsoft Excel

Clearinghouses

Job description

Responsibilities

• Serve as the primary operational point of contact for assigned enterprise client accounts regarding AR, billing, and payment posting
• Conduct detailed root cause analysis of denied claims, rejected claims, and underpayments
• Partner with Client Success Managers to support client health and operational alignment
• Assign and prioritize weekly workloads based on client needs and claim volumes
• Oversee daily operational performance across AR, Billing, and Payment Posting functions
• Facilitate onboarding and ongoing training for team members on payer requirements and systems
• Generate and distribute monthly reporting related to AR performance, denial trends, and operational KPIs

Requirements

• Minimum 2 years of experience managing billing and collections teams
• Proven track record in healthcare revenue cycle management
• Strong leadership, coaching, and mentoring skills
• Proficiency in Google for Business and Microsoft Excel
• Experience with clearinghouses and healthcare SaaS products
• Ability to drive organizational change and process improvements

About the Company

Prompt builds specialized software for rehab therapists, helping outpatient rehab organizations treat more patients and deliver better care through digital transformation.