Patient Access Representative

Sheikh Shakhbout Medical City; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Sheikh Shakhbout Medical City is seeking a detail-oriented administrator to enter patient data into the hospital information system, schedule and register admissions, and manage related billing tasks.

The role requires excellent customer service, multitasking ability, and effective communication with patients, families, and staff. Candidates with a Diploma and preferably a Bachelor's degree in a relevant field are encouraged to apply.

Qualifications

• Gathers demographic, insurance, and other information from patients and enters into HIS accurately.
• Verifies financial eligibility and arranges for required documents/approvals.
• Performs scheduling/registration/admission activities and related billing/cashier tasks.

Responsibilities

• Enter patient information accurately into HIS.
• Verify financial eligibility and ensure required documents are completed.
• Handle scheduling, registration, admission, and related billing duties.
• Liaise with patients, families and staff to maintain high service standards.
• Participate in cross-functional meetings and training as needed.

Skills

Data entry

Customer service

Multitasking

Communication

Education

Diploma in relevant field

Bachelor's degree

Tools

HIS

Job description

Responsible for timely and accurate data entry of patients information, scheduling and registration activities, and financial details. Verify financial eligibility, and takes necessary activities to insure financial coverage arranged for all patients appointments/Admissions. Communicates with patients, families and staff with high standards of customer services.

Maintains a professional attitude and appearance all time Demonstrates strong customer service skills to interact positively with external and internal customers. Performs scheduling/registration/admission activities. Gathers demographic, insurance, and other information from patients and accurately enters into HIS. Verifies financial eligibility and insures completion of supported documents/approvals upon scheduling/registration activities completion. Performs billing, reconciliation and cashier activities. Ability to multitask in a fast-paced environment. Develops and meets personal/team qualitative and quantitative targets Participates in departmental meetings and activities. Accepts working different shift duties according to the necessity of the operational hours, including morning and night shifts. Also during weekends and holidays. Participates in cross-functional teams and committees as appropriate. Facilitates and involves with ongoing training Performs any other tasks according to the job requirements. Liaises with other staff/departments and handles communication.

Accountabilities

Punctuality: attends assigned work are according to work schedule, commits to be consistently present in the work place during working hours. Ability to multitask and maintain strong attention to detail Customer service: maintains a positive attitude and high standards of customer service. Accuracy: accurate information collection and validation, and data entry.

Desired Candidate Profile

Experience :- Required: 0-2 year of relevant experience Desired: Experience in large healthcare facility Educational Qualification: Required: Diploma in relevant field Desired: Bachelor's degree or equivalent in any relevant field