Unit Clerk Interpreter

American Hospital Dubai; Dubai; On-site; AED 50,000 - 80,000; Full time

Job summary

American Hospital Dubai seeks an administrative support professional to coordinate patient admissions, discharges, and insurance approvals, while maintaining accurate documentation and cross-department communication.

The role includes assisting with admissions, discharges, and bed movements, offering non-clinical assistance to patients, and supporting staff across units. Fluency in English and Arabic and Cerner system knowledge are essential.

Qualifications

• High School Diploma or equivalent.
• Excellent English and Arabic verbal/written communication skills.
• Experience with customer service principles.
• Knowledge of medical terminology and Cerner system.
• Computer literacy and ability to navigate hospital IT systems.

Responsibilities

• Coordinate with insurance providers for approvals and pre-certifications.
• Maintain accurate patient documentation and records across departments.
• Assist with admissions, discharges, and bed/room allocations.
• Provide non-clinical information and translation services to patients and families.
• Support unit operations, including scheduling, billing coordination, and supplies.

Skills

English/Arabic communication

Customer service

Medical terminology

Cerner system

Education

High School Diploma

Tools

Cerner System

Job description

Provides administrative and clerical support to ensure efficient patient flow and unit operations. Coordinates patient admissions, discharges, and insurance approvals; maintains accurate documentation; communicates across departments; and supports both patients and staff with non-clinical needs. Ensures compliance with hospital policies and legal standards while contributing to a patient-centred environment.

Responsibilities

Critical Patient and Insurance Coordination

• Coordinates with insurance providers to obtain necessary approvals.
• Verifies insurance approvals and secures pre-certifications/authorisations for requested services.
• Creates FIN for discharge equipment and collaborates with Unimed/Med Shop and outpatient insurance teams to ensure approval and delivery.
• Liaises with international insurance representatives regarding patient condition and documentation.
• Coordinates with the Insurance/PBS team to obtain transfer approval for rehabilitation services.
• Completes administrative discharges in alignment with RCM and billing protocols.
• Coordinates with Admission and ER teams for direct ward admissions, obtains patient/family consents, and uploads necessary identification.
• Processes inpatient discharges and collaborates with the billing team to secure financial clearance.
• Books appointments and completes referrals for discharged patients.
• Manages all discharge clinic appointments, including rescheduling and follow-ups.
• Creates FIN entries for medication refills.
• Updates daily patient allocations, including labels and assigned medical personnel.
• Updates service accommodation types e.g., VIP, Normal Room, ICU in the system and notifies the finance/billing team.

Legal and Documentation Requirements

• Compiles, prepares, and maintains patient medical charts.
• Completes and verifies insurance documentation.
• Reviews and updates general consent and anaesthesia forms.
• Ensures all documentation complies with legal and hospital confidentiality standards.
• Audits admission forms submitted by the Emergency Department.
• Verifies the accuracy of patient information and supporting documentation.
• Coordinates with family members to prepare the Death Notification Certificate and ensures timely physician submission.

Newborn and Birth Registration

• Completes newborn registration and verifies insurance in the hospital system.
• Collects required documents from parents and coordinates with DHA for issuing Birth Notification Certificates.
• Sends delivery reports to the Finance team by 12:00 AM.
• Generates and audits monthly reports of birth notifications submitted to DHA.

Departmental Liaison and Communication

• Acts as a liaison between physicians, nurses, patients, and various hospital departments.
• Relays accurate interdepartmental messages to the nursing team.
• Communicates with the VIP/CEO team regarding special room admissions and staff patients.
• Coordinates with Nursing Supervisors for inter-facility patient transfers.
• Collaborates with the Public Relations and Medical Tourism teams to maintain tour-readiness of common areas.
• Provides process improvement feedback to physicians and floor managers.

Room and Charges Management

• Monitors and updates room classifications e.g., Short Stay, Day Case.
• Modifies patient room charges in Cerner e.g., VIP to NRR.
• Inputs physician rounding/consultation fees, Telemetry, Ambulance, Code Blue, and Sick Leave charges.

Technical and Facility Support

• Coordinates with the IT team for PC, printer, and software-related issues.
• Requests maintenance or repairs for unit equipment.
• Orders, monitors, and restocks medical and office supplies for the unit.

Patient and Visitor Interaction

• Greets and courteously assists patients and visitors.
• Provides non-medical information such as directions or hospital services.
• Escorts patients to other departments as needed.
• Provides Arabic/English verbal and written translation services.
• Responds to and resolves patient complaints regarding service or logistics.

Training and Team Support

• Assists in onboarding and training new staff members across units.
• Keeps the unit team informed of updates to hospital policies and procedures.
• Prepares allocation and huddle books for the nursing team.

Supportive and Miscellaneous Tasks

• Answers and directs phone calls appropriately.
• Prepares reports and summaries for staff meetings.
• Sends daily patient details to the cafeteria and gift shop for amenities.
• Requests historical patient files from MRD.
• Updates Bed Statistics for the Nursing Administration Supervisor.
• Collects and relays Press Ganey/Patient feedback.
• Updates Care Partner and Next of Kin information in the system.
• Assists patients in settling dues through PBS and VIP room payments.
• Retrieves medications from the pharmacy after hours when necessary.

Compliance and Confidentiality

• Ensures HIPAA compliance in all patient record handling.
• Monitors adherence to hospital protocols and reports any concerns to supervisors or managers.

Qualifications

• High School Graduate

PERSONAL EXPERIENCE:

• Excellent English and Arabic verbal/written communication skills.
• Exposure to/experience with customer service principles.
• Knowledge and skills in responding to codes and other emergencies.
• Demonstrates adequate Medical Terminology.
• Demonstrates computer literacy (in Cerner System) and efficiency.