Partner Relationship Manager - UAE

Exness; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Exness in Dubai seeks a Partner Relationship Manager to provide exceptional support to partners through a value-driven approach. You'll manage partner relations and ensure satisfaction while developing business strategies for growth.

The ideal candidate will have over 5 years of experience in account management within the financial trading sector, excellent communication skills in Urdu/Hindi and English, and a Bachelor's degree.

This role might require business travel. Join our diverse team and help shape the future of fintech.

Qualifications

• 5+ years in account management or client-facing roles within the financial trading sector.
• Excellent verbal and written communication in Urdu and/or Hindi and English.
• Strong knowledge of Stock/FOREX trading.

Responsibilities

• Serve as primary contact for partners ensuring satisfaction and issue resolution.
• Manage a portfolio of business partners and acquire new ones.
• Develop market-specific strategies and promotional campaigns.

Skills

Account management

Client relationship

Communication

Negotiation

Sales-driven mindset

Education

Bachelor's degree

Tools

Salesforce

Tableau

Job description

At Exness, we are not just a leading trading broker—we’ve reimagined what it takes to be a leader. With 40M+ trades a day and 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for 1M+ clients worldwide.

Recognised globally as a Best Place to Work, we’re a people‑first company where long‑term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose.

Why this role matters

A member of the specialised client‑facing department focused on providing exceptional care to new and existing partners through a value‑driven relationship‑based approach. Partner Relationship Manager will retain and grow Partners, providing relationship management and support throughout the partner user journey.

What you’ll actually do

Account Management

• Act as the primary point of contact between the Partners and the Company.
• Ensure partner satisfaction by maintaining a professional relationship, handling and following‑up on issue resolutions and catering to Partner needs.
• Direct partners to a specific outcome through company approved communication channels.
• Educate partners on the Company’s platforms and websites, proactively offering new tools and features.
• Tend to partners’ needs and concerns to offer the best solutions/alternatives to partners.
• Engage with the partners following the sales process and practices defined for that opportunity.
• Keep partners up‑to‑date with Exness’ developments to ensure they receive the highest level of service.
• Establish, develop and maintain business relationships with current and prospective partners to generate new business for Exness’ products/services.

Business Development

• Build and manage a profitable portfolio of Exness business partners by acquiring new, growing and retaining existing partners, including building and maintaining a robust pipeline of new potential partners.
• Develop a deep understanding of their respective markets, competitive analysis and partner activities.
• Formulate and articulate market‑specific strategies, competitive analyses, growth strategies, including collaborative initiatives such as with our internal marketing team, loyalty campaign teams, as well as our event teams. Plan and develop promotional campaigns, activities, and participate in client events and business trips to engage better with partners.
• Prepare activities utilizing available tools, reports, action items and business insights to enable a productive sales activity.
• Participate in related industry & partners events (expos, conventions, training and seminar sessions).
• Ensure compliance and adherence of the Company business, regulatory and brand guidelines.

Who We’re Looking For

• Minimum 5 years of experience in account management, client relationship, or any relevant client‑facing roles within the financial trading industry, with proven experience working within the Dubai / UAE market.
• Excellent communication both verbal and written, in native language (Urdu and/or Hindi) and English.
• Excellent presentation skills in both native language (Urdu and/or Hindi) and English.
• Excellent convincing and influencing skills.
• Persistence and critical thinking skills.
• Strong commercial and business development mindset.
• Deep knowledge in financial markets, trading, investing, technical and fundamental analysis.
• Strong knowledge in Stock/FOREX trading.
• Sales‑driven and motivated personality to achieve KPIs on a weekly/monthly/quarterly basis.
• Experience working with Salesforce, Tableau, and other reporting tools.
• Graduating with a Bachelor's degree is compulsory.
• Ability to work in a fast‑paced environment, multitask with attention to detail and meet deadlines.
• Able to work in a team and individually when need be.
• Willingness to travel for business trips.
• Investment license/financial certifications are highly regarded.

At Exness, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.