Partner Relations Manager

XM; Dubai; On-site; AED 331,000 - 551,000; Full time

Job summary

XM in Dubai seeks a Uzbek and Russian - Speaking Partner Relations Manager to shape loyalty programs, retain partners, and maximise lifetime value through personalised support.

You will act as the main contact for partners, monitor satisfaction, explore upsell opportunities, and relay product updates to the partner network while staying ahead of industry trends.

Qualifications

• Degree in a business-related field.
• Fluent Uzbek and Russian, strong oral and written English skills.
• Ability to build and maintain excellent business relationships.
• Strong interpersonal and communication skills.

Responsibilities

• Develop and implement partner retention strategies.
• Act as the main contact for partners with personalised support.
• Monitor partners' satisfaction and gather feedback.
• Analyse partner behavior to uncover upsell opportunities.
• Stay up to date on products and promotions and communicate them to partners.
• Communicate platform improvement ideas to Business Development teams.
• Stay informed about industry trends and best practices in retention.

Skills

Interpersonal skills

Communication

Autonomy

Pressure handling

Education

Business degree

Job description

Uzbek and Russian - Speaking Partner Relations Manager

The Role:

• Develop and implement Partner retention strategies as per the Company’s overall strategy to enhance loyalty and maximise lifetime value
• Act as the main contact for Partners, fostering strong relationships through personalised support
• Monitor Partners’ satisfaction, gather and utilise relevant feedback to improve experiences and tailor initiatives accordingly
• Analyse Partners’ behavior to uncover opportunities for upselling and customisation of products and services
• Stay up to date on Company’s products and marketing promotions and communicate them effectively to Partners
• Communicate ideas and suggestions for platform improvements to the Business Development teams
• Stay informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company’s retention efforts
• Undertake any other relevant task as assigned

Main requirements:

• Degree in a business-related field
• Experience in a similar position will be considered an advantage
• Fluent Uzbek and Russian speaker with excellent oral and written skills in English
• Ability to build and maintain excellent business relationships
• Strong interpersonal and communication skills
• Target-oriented and resourceful
• Ability to work autonomously and under pressure

Benefit from:

• Attractive remuneration package
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

• Let’s Connect – Intro Chat with Talent Acquisition
• Deep Dive – First Interview with Your Future Team
• Show Your Skills – Live Technical Session

Type of employment: Full-time Location: UAE, Dubai

All applications will be treated with strict confidentiality!