Butler

SOFITEL; United Arab Emirates; On-site; AED 78,120 - 100,440; Full time

Job summary

SOFITEL is looking for an exceptional Butler to join their luxury hospitality team in Ras Al‑Khaimah, United Arab Emirates. This role requires delivering personalized, uncompromising service and managing all aspects of in-room service with attention to detail and warmth.

Ideal candidates will have a minimum of 2-3 years of experience in luxury hospitality, strong communication skills, and the ability to anticipate guest needs. Commitment to excellent service and adherence to hotel procedures is essential.

Qualifications

• Minimum 2-3 years of professional butler or luxury hospitality service experience.
• Proven experience managing VIP and high-profile guests.
• Demonstrated track record of delivering personalized anticipatory guest service.

Responsibilities

• Serve as a hotel ambassador, providing personalized service to all guests.
• Manage all guest requests efficiently, including concierge services.
• Maintain impeccable room standards and anticipate guest needs.

Skills

Exceptional communication and interpersonal skills with fluency in English

Advanced guest service expertise

Proficiency with hotel management systems

Strong organizational and time management abilities

Conflict resolution and complaint management

Education

High school diploma or equivalent

Hospitality or butler service training certification

Job description

Company Description

Sofitel Al Hamra Beach Resort.

Job Description

We are seeking an exceptional Butler to join our luxury hospitality team in Ras Al‑Khaimah, United Arab Emirates. In this prestigious role you will serve as a dedicated ambassador for our guests, delivering personalized uncompromising service that anticipates needs and exceeds expectations. You will be the cornerstone of our guest experience, managing all aspects of in‑room service with meticulous attention to detail, warmth, and professionalism.

Serve as a hotel ambassador, providing personalized service to all guests while maintaining the highest standards of hospitality and adhering to all hotel procedures and local regulations.

• Greet and welcome guests upon arrival with genuine warmth, offering refreshments and assistance with luggage, unpacking, and room orientation.
• Manage all guest requests with efficiency and care, including laundry services, housekeeping coordination, room maintenance, and concierge services such as restaurant reservations and travel arrangements.
• Maintain impeccable room standards through daily inspections and personalized upkeep, ensuring every detail reflects our commitment to excellence.
• Anticipate guest needs and preferences by maintaining detailed guest profiles, recognizing VIP guests, and proactively offering services before being asked.
• Coordinate seamlessly with multiple departments—including housekeeping, food and beverage, front office, and guest services—to ensure smooth operations and guest satisfaction.
• Handle guest complaints and concerns with professionalism, empathy, and decisiveness, resolving issues promptly while maintaining detailed records.
• Perform food and beverage service duties—including meal preparation, room service delivery, and beverage service—in accordance with luxury hospitality standards.
• Provide concierge assistance with Internet connectivity, technical support, and information about hotel facilities and local attractions.
• Maintain strict confidentiality regarding guest information, preferences, and personal matters at all times.
• Ensure compliance with all health, safety, fire, and security procedures, reporting hazards immediately and maintaining a safe environment for guests and staff.
• Attend daily briefings and shift handovers, maintaining updated logbooks and communicating guest feedback and opportunities to supervisors.
• Represent the hotel with professionalism and integrity, maintaining an impeccable personal appearance and adhering to uniform standards.
• Collaborate effectively with colleagues across all departments, fostering a supportive and inclusive work environment.
• Remain flexible and responsive to changing guest needs and business demands, extending duties as required to deliver exceptional service.

Qualifications

Required Skills & Competencies

• Exceptional communication and interpersonal skills with fluency in English.
• Advanced guest service expertise with proven ability to deliver luxury hospitality.
• Proficiency with hotel management systems (PMS) and basic computer applications.
• Strong organizational and time management abilities with meticulous attention to detail.
• Conflict resolution and complaint management skills with a customer‑focused approach.
• Knowledge of food and beverage handling, service standards, and dining etiquette.
• Ability to work collaboratively with diverse teams across multiple departments.
• Physical stamina and ability to stand, walk, and perform manual tasks throughout shifts.
• Discretion, trustworthiness, and commitment to confidentiality.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Preferred Skills & Competencies

• Multilingual abilities—Arabic, French, or other languages preferred.
• Experience with concierge and travel arrangement services.
• Knowledge of luxury brand standards and keys to luxury service principles.
• Familiarity with VIP guest management and personalized service protocols.
• Experience with laundry and housekeeping coordination.

Required Experience

• Minimum 2–3 years of professional butler or luxury hospitality service experience.
• Proven experience in upscale hotel, resort, or private service environments.
• Demonstrated experience managing VIP and high‑profile guests.
• Track record of delivering personalized anticipatory guest service.

Preferred Experience

• Experience in international hospitality settings with diverse guest populations.
• Background in fine dining or premium food and beverage service.
• Previous experience working in the Middle East or UAE hospitality sector.

Education & Certifications

• High school diploma or equivalent (minimum requirement).
• Hospitality or butler service training certification (preferred).
• First aid and CPR certification (preferred).
• Food safety and hygiene certification (preferred).

Domain Expertise

• Deep understanding of luxury hospitality service standards and etiquette.
• Knowledge of guest anticipation, personalization, and relationship building.
• Familiarity with health, safety, fire, and security procedures in hospitality settings.
• Cultural sensitivity and ability to work inclusively with guests from diverse backgrounds.
• Understanding of professional appearance standards and grooming expectations in luxury service.

Additional Requirements

• Valid work visa eligibility for the United Arab Emirates.
• Ability to pass background checks and security clearance.
• Commitment to continuous learning and professional development.
• Willingness to embrace the hotel’s service philosophy and brand values.