Outlet Supervisor

Dukes The Palm Dubai Hotel; Dubai; In loco; AED 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Dukes The Palm Dubai Hotel in Dubai is seeking an Outlet Supervisor to ensure a consistent, high-quality service for all guests. The role involves supervising the Food & Beverage Outlet team, assisting the manager in achieving guest satisfaction scores, and driving revenue through upselling and budget adherence.

The ideal candidate has experience in a large luxury hotel, is flexible with shifts, and possesses strong communication and organizational skills.

Competenze

• Experience in a large luxury hotel is required.
• Active listening and effective communication.
• Flexibility to work in shifts.
• Strong organizational and multitasking skills.

Mansioni

• Provide excellent customer service to guests.
• Supervise the F&B Outlet team and ensure service standards.
• Maximize revenues by upselling.
• Handle guest concerns quickly and professionally.
• Maintain knowledge of all menus and promotions.
• Ensure safety and sanitation policies are followed.

Conoscenze

Customer service

Outlet supervision

Upselling

Communication

Shift flexibility

Formazione

High school diploma

Descrizione del lavoro

Job Location:Dukes The Palm Dubai HotelInspired by the spirit of Parisian boulevard cafés and the original Colbert bistro, the Colbert Collection is united not by style or geography, but by a shared sensibility. These are places where culture, conversation and culinary rituals naturally converge, shaped by the rhythm of the destinations they call home.Daringly distinct and defined by its own immutable character, each hotel in the collection captures something elusive yet unforgettable: moments that stir emotion, awaken curiosity, and remain with you long after you depart. If you are drawn to hospitality with soul and substance, the Colbert Collection is your kind of place.We are currently looking for Outlet SupervisorThe associate’s main objectives are to ensure a consistent and quality service is delivered to all guests. The associate is to assist the manager with achieving high scores on guest satisfaction surveys, recognising repeat guests and to do what it takes to ensure all reasonable guest needs are met.This position must always remain flexible regarding working hours and shift patterns, which may differ according to business demands.Duties and responsibilities:Provide excellent customer service to guestsConsistently offer professional, friendly and engaging serviceSupervise the F&B Outlet team in all aspects of the department and ensure service standards are followedMaximize revenues by upselling and following budget guidelinesHandle guest concerns, reacting quickly and professionallyBalance operational and Colleague needsHave full knowledge of all menus and promotionsEnsure Colleagues have full knowledge of all menu items, garnishes, contents and preparation methods being served in the Food & Beverage OutletFollow outlet policies, procedures and service standardsFollow all safety and sanitation policies when handling food and beverageUp-sell additional products when appropriateOther duties as assignedExperience:Previous experience in a large hotel with at least 500 keys in a luxury property requiredRequirement:Proven work experience as an Outlet SupervisorActive listening and effective communication skillsFlexibility to work in shiftsHigh school diploma: food safety training is a plusTeam spiritStrong organizational and multitasking skills, with the ability to perform well in a fast-paced environmentShould you believe that you are the right candidate for the role, please apply online ONLY by submitting your full updated CV, featuring a recent photograph.Not the right fit? Set up email alerts as new job postings become available that meet your interest!