Outlet Supervisor

Minor Hotels; Dubai; On-site; AED 72,000 - 96,000; Full time

Job summary

Minor Hotels in Dubai's Dukes The Palm Dubai Hotel is seeking an Outlet Supervisor to lead the F&B Outlet team, deliver exceptional guest service and help maximise revenue.

The ideal candidate has proven supervisory experience in a luxury hotel (500+ keys), strong communication, active listening, and flexibility to work shifts.

You will ensure menu knowledge, follow safety policies, and support the manager to achieve high guest-satisfaction scores.

Qualifications

• Previous experience in a large luxury hotel (500+ keys) required.
• Proven work experience as an Outlet Supervisor.
• Active listening and effective communication skills.
• Flexibility to work in shifts.
• Strong organizational and multitasking abilities.
• Team spirit and customer-service orientation.

Responsibilities

• Provide excellent customer service to guests.
• Supervise the F&B Outlet team and ensure standards.
• Upsell and follow budget guidelines to maximize revenue.
• Handle guest concerns promptly and professionally.
• Ensure knowledge of menus, promotions, and safety policies.
• Follow outlet policies and sanitation requirements.
• Adhere to all safety and sanitation policies when handling food and beverages.
• Other duties as assigned.

Skills

Active listening

Effective communication

Flexibility

Team spirit

Strong organizational skills

Multitasking

Education

High school diploma

Food safety training

Job description

Job Description:

Job Location:

Dukes The Palm Dubai Hotel

Inspired by the spirit of Parisian boulevard cafés and the original Colbert bistro, the Colbert Collection is united not by style or geography, but by a shared sensibility. These are places where culture, conversation and culinary rituals naturally converge, shaped by the rhythm of the destinations they call home.

Daringly distinct and defined by its own immutable character, each hotel in the collection captures something elusive yet unforgettable: moments that stir emotion, awaken curiosity, and remain with you long after you depart. If you are drawn to hospitality with soul and substance, the Colbert Collection is your kind of place.

We are currently looking for Outlet Supervisor

The associate’s main objectives are to ensure a consistent and quality service is delivered to all guests. The associate is to assist the manager with achieving high scores on guest satisfaction surveys, recognising repeat guests and to do what it takes to ensure all reasonable guest needs are met.

This position must always remain flexible regarding working hours and shift patterns, which may differ according to business demands.

Duties And Responsibilities

• Provide excellent customer service to guests
• Consistently offer professional, friendly and engaging service
• Supervise the F&B Outlet team in all aspects of the department and ensure service standards are followed
• Maximize revenues by upselling and following budget guidelines
• Handle guest concerns, reacting quickly and professionally
• Balance operational and Colleague needs
• Have full knowledge of all menus and promotions
• Ensure Colleagues have full knowledge of all menu items, garnishes, contents and preparation methods being served in the Food & Beverage Outlet
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Up-sell additional products when appropriate
• Other duties as assigned

Experience

• Previous experience in a large hotel with at least 500 keys in a luxury property required

Requirement

• Proven work experience as an Outlet Supervisor
• Active listening and effective communication skills
• Flexibility to work in shifts
• High school diploma: food safety training is a plus
• Team spirit
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment