Outlet Supervisor

Seven Tides Limited; United Arab Emirates; On-site; AED 89,000 - 134,000; Full time

Job summary

Seven Tides Limited in Dubai seeks an Outlet Supervisor for Dukes The Palm Dubai Hotel to deliver consistent, high-quality service and support the F&B team across shifts in a luxury environment.

You will upsell, ensure safety and sanitation, maintain menu knowledge, and coordinate with colleagues to satisfy guest expectations while upholding brand standards.

Qualifications

• Previous experience in a large hotel with at least 500 keys in a luxury property.
• Proven work experience as an Outlet Supervisor.
• Active listening and effective communication skills.
• Flexibility to work in shifts.
• High school diploma; food safety training is a plus.
• Team spirit and strong organisational skills in a fast-paced environment.

Responsibilities

• Provide excellent customer service to guests.
• Supervise the F&B Outlet team and ensure service standards.
• Maximize revenues by upselling and following budget guidelines.
• Handle guest concerns quickly and professionally.
• Follow outlet policies, procedures and service standards.
• Follow all safety and sanitation policies when handling food and beverage.
• Up-sell additional products when appropriate.
• Other duties as assigned.

Skills

Active listening

Effective communication

Shift flexibility

Team spirit

Multitasking

Education

High school diploma

Food safety training

Job description

Job Location: Dukes The Palm Dubai Hotel Inspired by the spirit of Parisian boulevard cafés and the original Colbert bistro, the Colbert Collection is united not by style or geography, but by a shared sensibility. These are places where culture, conversation and culinary rituals naturally converge, shaped by the rhythm of the destinations they call home. Daringly distinct and defined by its own immutable character, each hotel in the collection captures something elusive yet unforgettable: moments that stir emotion, awaken curiosity, and remain with you long after you depart. If you are drawn to hospitality with soul and substance, the Colbert Collection is your kind of place.

Outlet Supervisor

The associate’s main objectives are to ensure a consistent and quality service is delivered to all guests. The associate is to assist the manager with achieving high scores on guest satisfaction surveys, recognising repeat guests and to do what it takes to ensure all reasonable guest needs are met. This position must always remain flexible regarding working hours and shift patterns, which may differ according to business demands.

Duties and responsibilities

• Provide excellent customer service to guests
• Consistently offer professional, friendly and engaging service
• Supervise the F&B Outlet team in all aspects of the department and ensure service standards are followed
• Maximize revenues by upselling and following budget guidelines
• Handle guest concerns, reacting quickly and professionally
• Balance operational and Colleague needs
• Have full knowledge of all menus and promotions
• Ensure Colleagues have full knowledge of all menu items, garnishes, contents and preparation methods being served in the Food & Beverage Outlet
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Up-sell additional products when appropriate
• Other duties as assigned

Experience

• Previous experience in a large hotel with at least 500 keys in a luxury property required

Requirement

• Proven work experience as an Outlet Supervisor
• Active listening and effective communication skills
• Flexibility to work in shifts
• High school diploma: food safety training is a plus
• Team spirit
• Strong organisational and multitasking skills, with the ability to perform well in a fast-paced environment

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia.

When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we've made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.

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