Outlet Manager | BEAMS Abu Dhabi

C2i; Abu Dhabi; On-site; AED 220,000 - 320,000; Full time

Job summary

BEAMS Abu Dhabi is seeking an experienced Outlet Manager to lead day-to-day operations, delivering exceptional customer experiences while ensuring safe, commercially effective performance. Reporting to the General Manager, you will translate business direction into operational excellence across retail and F&B.

The ideal candidate has 7+ years in premium retail or hospitality, strong leadership, and a passion for Japanese hospitality. Fluency in English is essential; Arabic or Japanese is a plus.

Qualifications

• 7+ years of experience in premium retail, hospitality or lifestyle operations.
• 3+ years in store, outlet or multi-department leadership.
• Food Safety / HACCP certification required.
• Fluent English; Arabic or Japanese is an advantage.
• Strong commercial, people-management and operational leadership skills.
• Excellent multicultural communication and customer-service mindset.
• Ability to work a shift-based schedule, including evenings, weekends and holidays.
• Relevant degree or equivalent experience preferred.

Responsibilities

• Lead daily opening, closing, staffing and Manager on Duty coverage.
• Drive sales, customer experience and controllable-cost targets across Retail and F&B.
• Coach and develop Assistant Managers and frontline teams.
• Oversee Secret Chamber operations, safety and visitor experience.
• Monitor stock, food cost, waste, labour deployment and operating performance.
• Support recruitment and people-related decisions.
• Lead incident, emergency, security and business-continuity response.
• Provide F&B management cover when required.
• Identify and escape commercial, safety, compliance and reputational risks.

Skills

Retail operations

People management

Customer service mindset

Operational leadership

Food safety HACCP

Education

Degree or equivalent experience

Job description

Outlet Manager | BEAMS Abu Dhabi

BEAMS is more than a retail brand — we bring carefully curated products from Japan and around the world through a uniquely Japanese perspective.

Our focus is on creating memorable customer experiences through creativity, craftsmanship, thoughtful service and genuine hospitality. Guided by the Japanese philosophy of Omotenashi, we aim to anticipate customer needs, pay attention to every detail and make every visit personal and inspiring.

Join BEAMS and be part of a team representing Japanese hospitality, creativity and lifestyle in Abu Dhabi.

We are looking for an experienced Outlet Manager to lead the day-to-day operations of BEAMS Abu Dhabi. Reporting to the General Manager, you will translate business direction into safe, consistent and commercially effective operations while maintaining The BEAMS Abu Dhabi Way.

Key Responsibilities

• Lead daily opening, closing, staffing, briefings and Manager on Duty coverage.
• Drive sales, customer experience and controllable-cost targets across Retail and F&B.
• Coach and develop Assistant Managers and frontline teams.
• Oversee Secret Chamber operations, safety and visitor experience.
• Monitor stock, food cost, waste, labour deployment and operating performance.
• Support recruitment and people-related decisions.
• Lead incident, emergency, security and business-continuity response.
• Provide F&B management cover when required.
• Identify and escape commercial, safety, compliance and reputational risks.

What We’re Looking For

• 7+ years of experience in premium retail, hospitality or lifestyle operations.
• 3+ years in store, outlet or multi-department leadership.
• Strong experience across Retail and F&B operations.
• Relevant degree or equivalent experience preferred.
• Food Safety / HACCP certification required.
• Fluent English; Arabic or Japanese is an advantage.
• Strong commercial, people-management and operational leadership skills.
• Excellent multicultural communication and customer-service mindset.
• Ability to work a shift-based schedule, including evenings, weekends and holidays.

Why BEAMS?

This is an opportunity to take a key leadership role within a unique lifestyle concept, combining Japanese retail, hospitality, F&B and cultural experiences in Abu Dhabi.

If you are an experienced operations leader who enjoys creating exceptional customer experiences while driving commercial performance, we would love to hear from you.