Assistant Manager, Luxury Retail & Guest Experience

C2i; Abu Dhabi; On-site; AED 201,000 - 290,000; Full time

Job summary

BEAMS in Abu Dhabi is seeking an Assistant Manager – Retail to lead the sales floor during shifts and support the Shop Manager in delivering sales, customer experience, and product presentation standards.

The successful candidate will coach Sales Executives to create meaningful customer interactions through styling, storytelling and genuine hospitality, with a strong focus on premium service and team performance in a luxury retail environment, including stock presentation and event readiness.

Qualifications

• 3+ years of experience in premium/luxury retail.
• 1–2+ years of supervisory or team-leading experience.
• Strong customer service and people-coaching skills.
• Confident communication and ability to lead by example.
• Excellent English communication skills.
• Comfortable with shift-based schedules.

Responsibilities

• Lead shift briefings, floor allocation, breaks and handovers.
• Model and coach The BEAMS Abu Dhabi Way on the sales floor.
• Support team sales while prioritising store and customer outcomes.
• Monitor conversion, average transaction value and individual contribution.
• Develop product knowledge, styling and storytelling.
• Maintain fitting-room, floor and replenishment standards.
• Oversee POS use, returns and service recovery.
• Coordinate stock availability and counts with the Storekeeper.
• Report customer demand, missed sales and local product feedback.
• Support retail targets, transaction accuracy and loss prevention
• Approve returns, discounts and compensation within delegated authority

Skills

Premium/Luxury retail

Supervisory experience

Customer coaching

Leadership communication

Fashion and styling interest

Customer-centric mindset

English proficiency

Professional presentation

Shift-based work

Job description

BEAMS in Abu Dhabi is seeking an Assistant Manager – Retail to lead the sales floor during shifts and support the Shop Manager in delivering sales, customer experience, and product presentation standards.

The successful candidate will coach Sales Executives to create meaningful customer interactions through styling, storytelling and genuine hospitality, with a strong focus on premium service and team performance in a luxury retail environment, including stock presentation and event readiness.