Outbound Sales Specialist

iFly Tourism; Dubai; On-site; AED 78,000 - 134,000; Full time

Job summary

iFly Tourism in Dubai seeks an Outbound Sales Specialist to promote travel packages and convert leads into bookings. You will conduct outbound calls and emails, qualify prospects, present tailored solutions, and follow up to close deals, while maintaining CRM accuracy and collaborating with operations and service teams.

You will meet or exceed individual and team sales targets, provide client support, address inquiries, and contribute market feedback to refine offerings in a fast-paced travel

Qualifications

• Must have proven outbound sales and closing capabilities.
• Experience in lead generation and pipeline management.
• Excellent communication and customer service skills.
• Knowledge of outbound sales techniques in travel or hospitality.
• CRM and MS Office proficiency required.
• On-site work in Dubai, UAE in a fast-paced, target-driven environment.
• Experience in tourism/travel agencies or related services is an advantage.
• Fluency in English; additional languages are a plus.

Responsibilities

• Make outbound calls and emails to prospective clients.
• Qualify leads and present tailored travel solutions.
• Follow up to close sales and achieve targets.
• Maintain accurate CRM records and coordinate with operations and customer service teams.
• Provide professional client support and address inquiries.
• Offer market feedback to refine offerings.

Skills

Outbound sales

Lead generation

Communication

CRM proficiency

MS Office

On-site in Dubai

Tourism/travel industry experience

English fluency

Education

Diploma or Bachelor's in Business/Marketing/Tourism

Tools

CRM tools

MS Office

Job description

Company Description

iFly Tourism is a premier travel company focused on creating personalized and memorable travel experiences for clients worldwide. The team of experienced travel experts collaborates with local businesses and communities to deliver high-quality products and services while supporting local economies. iFly Tourism offers comprehensive travel solutions, including flights, accommodations, transportation, and guided tours tailored to travelers’ interests and budgets. The company prioritizes safety, comfort, and adherence to current health guidelines, consistently expanding its offerings to provide innovative and reliable travel packages. iFly Tourism is recognized for its commitment to quality, customer satisfaction, and building strong partnerships with suppliers.

Role Description

The Outbound Sales Specialist is a full-time, on-site role based in Dubai, United Arab Emirates. This role focuses on proactively reaching out to prospective clients to promote iFly Tourism’s travel packages and services, converting leads into confirmed bookings. Daily responsibilities include conducting outbound calls and emails, qualifying leads, presenting tailored travel solutions, and following up to close sales. The specialist will maintain accurate records in the CRM, collaborate with operations and customer service teams to ensure a smooth booking process, and meet or exceed individual and team sales targets. The role also involves providing professional support to clients, addressing inquiries, and contributing feedback on market trends and customer needs to refine offerings.

Qualifications

• Strong outbound sales and sales closing skills, with a track record of meeting or exceeding targets.


• Experience in lead generation and prospecting, including managing pipelines and prioritizing high-potential opportunities.


• Excellent communication and customer service skills, with the ability to build rapport and handle objections professionally.


• Knowledge of outbound sales techniques within the travel or hospitality sector is highly beneficial.


• Proficiency with CRM tools and basic MS Office applications.


• Ability to work on-site in Dubai, United Arab Emirates, and adapt to a fast-paced, target-driven environment.


• Previous experience in tourism, travel agencies, or related service industries is an advantage.


• Relevant diploma or bachelor’s degree in Business, Marketing, Tourism, or a related field preferred.


• Fluency in English required; additional languages (such as Arabic or other widely spoken tourist languages) are a plus.