Organizational Change Management (OCM) Manager

Elite Group Holding; Dubai; On-site; AED 400,000 - 700,000; Full time

Job summary

Elite Group Holding in the UAE seeks an experienced Organizational Change Management (OCM) Manager to lead change strategy and user adoption across a large-scale digital transformation for a leading automotive distributor.

You will ensure SAP S/4HANA, Salesforce Automotive Cloud, Proaxia VSS, Doxis and other systems are effectively adopted, working with project managers, training teams and partners to minimize adoption risks and maximize business readiness.

Qualifications

• 8–12 years of OCM experience in large IT or digital transformation programs.
• ERP/CRM implementations experience (SAP/Salesforce preferred).
• Strong stakeholder engagement and communication planning skills.
• Experience coordinating with external partners and system integrators.
• Experience leading training and business readiness activities.
• Excellent communication, facilitation and leadership abilities.

Responsibilities

• Develop and implement a comprehensive change management strategy aligned with the digital transformation roadmap.
• Identify organizational change impacts across departments including Sales, Aftersales, Finance, Customer Experience and Operations.
• Create a structured Change Management Plan with communication, training, stakeholder engagement and adoption monitoring.
• Ensure change activities are integrated into the overall program delivery plan.
• Identify stakeholders and develop stakeholder engagement strategies; coordinate with leadership and transformation teams.
• Develop structured communication plans and materials for program updates and readiness.
• Lead training strategy with end-user training, role-based sessions and go-live readiness.
• Define change adoption metrics and monitor adoption post go-live; provide mitigation strategies.

Skills

Change Management

Stakeholder Engagement

Training Planning

ERP Implementations

External Partners

Communication Planning

Go-live Readiness

OCM Certifications

Job description

We are seeking an experienced Organizational Change Management (OCM) Manager to lead the change management strategy and user adoption activities across a large-scale digital transformation program for a leading automotive distributor in the UAE.

The OCM Manager will ensure that new platforms and processes (including SAP S/4HANA, Salesforce Automotive Cloud, Proaxia VSS, Doxis, and other integrated systems) are successfully adopted across the organization.

This role is responsible for managing the people side of change, ensuring business users are prepared, engaged, and equipped to transition smoothly from current-state processes to the new digital operating model.

The OCM Manager will work closely with project managers, product owners, business stakeholders, training teams, and implementation partners to ensure that change impacts are effectively managed and that adoption risks are minimized.

Key Responsibilities

Change Strategy & Planning

• Develop and implement a comprehensive change management strategy aligned with the digital transformation roadmap
• Identify and assess organizational change impacts across departments including Sales, Aftersales,

Finance, Customer Experience, and Operations

• Develop a structured Change Management Plan including communication, training, stakeholder engagement, and adoption monitoring
• Ensure change management activities are integrated into the overall program delivery plan

Stakeholder Engagement

• Identify key stakeholders and develop stakeholder engagement strategies
• Act as the central point of coordination between business leadership, program management, and transformation teams
• Ensure business leaders actively support the transformation and drive adoption within their teams Address stakeholder concerns and manage resistance through structured engagement and communication

Communication & Awareness

• Develop and execute a structured communication plan for the transformation program Ensure clear and consistent communication across all impacted departments
• Create communication materials including:
• Program updates
• Transformation announcements
• Business readiness updates
• Change impact communications
• Ensure leadership messaging is aligned with the overall transformation goals

Training & Business Readiness

• Work closely with functional leads and system implementation partners to develop training plans for end users
• Define training strategy including:
• Role-based training
• Process walkthroughs
• System training sessions
• Hands-on workshops
• Ensure all business users are ready for system adoption prior to go-live
• Monitor training attendance and readiness status across departments

Adoption Monitoring & Change Reinforcement

• Define change adoption metrics and track user adoption levels after system rollout
• Conduct business readiness assessments before go-live
• Monitor adoption challenges and provide mitigation strategies
• Support post-go-live adoption through hypercare support coordination

Integration with Program Governance

• Participate in program governance forums including:
• Steering committee updates
• Program status meetings
• Change readiness reviews
• Ensure change management activities are aligned with project timelines and milestones
• Provide regular reporting on:
• Change readiness
• Adoption risks
• Stakeholder engagement progress

Transformation Program Focus

The OCM Manager will support change management across multiple platforms including:

• SAP S/4HANA ERP transformation
• Salesforce Automotive Cloud implementation
• Proaxia Vehicle Sales & Service platform
• Document management systems (Doxis)
• Customer and digital experience platforms
• Integration ecosystem including MuleSoft and external platforms

The role requires managing change across multiple business functions and large user communities.

Required Experience & Skills

Must-Have

• 8–12 years of experience in Organizational Change Management within large IT or digital transformation programs
• Proven experience managing change for ERP or CRM implementations (SAP / Salesforce preferred)
• Strong experience in stakeholder engagement and communication planning
• Experience working with external implementation partners and system integrators
• Solid understanding of project delivery lifecycle and digital transformation programs
• Experience coordinating training and business readiness activities
• Excellent communication, facilitation, and leadership skills

Nice-to-Have

• Experience in automotive distribution, dealer operations, or aftersales environments
• Experience supporting SAP S/4HANA or Salesforce transformation programs
• Experience working in multi-vendor transformation environments
• OCM certifications such as Prosci, ADKAR, or similar change management frameworks
• Experience delivering transformation programs in the Middle East / GCC region

Key Success Metrics

• High level of business readiness prior to go-live
• Strong user adoption of new systems and processes
• Minimal operational disruption during system transition
• Clear communication and alignment across business units
• Positive feedback from business stakeholders regarding transformation readiness