Transformation & BPM Manager

Coface; Dubai; On-site; AED 120,000 - 160,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonus

Comprehensive health insurance

Job summary

Coface Dubai seeks a Transformation & Business Process lead responsible for managing transformation programs, process improvement, and change management across functions. You will coordinate governance, requirements, and tool enhancements while reporting to the Country Manager and the regional PMO.

You will work in an international environment, lead cross-functional teams, and drive continuous improvement with a focus on quality, efficiency, and customer satisfaction in a dynamic market.

Qualifications

• Minimum 5 years of experience in project management or process management.
• Knowledge of Coface products and processes is a plus.
• English required at excellent level.

Responsibilities

• Build-up and manage transformation programs aligned with company strategy.
• Drive process efficiency with frontliners for higher service quality.
• Set up local governance for Projects portfolio management.
• Coordinate requirement collection and change management for tools enhancements/corrections.
• Animate local committees to gather needs and development requests.
• Plan and monitor activities; motivate and inspire the team to complete tasks.
• Build strong relationships and secure stakeholder buy-in; influence others.
• Manage risks and ensure deliverables meet time and budget constraints.
• Apply continuous improvement in project methodology and report to leadership.

Skills

Project management

Change management

LEAN / Process mapping

Data analysis & KPIs

English proficiency

Leadership & team motivation

Education

Bachelor's degree in Business Administration

Tools

Waterfall

Agile project management tools

Job description

Key Responsibilities

• Build-up and manage transformation programs according to the companys strategy ;
• Build-up and manage process efficiency with the fronters to reach better quality of service
• Set up local governance for Projects portfolio management
• Coordinate requirements collection and change management for tools enhancements/corrections requests
• Animate local committees to gather needs & development requests
• Plan & follow up the activities motivate and inspire team to successfully complete tasks
• Build strong relationships achieve buy-in of key stakeholders and influence others
• Risk management: coordinate the issues to be solved and decisions to be taken
• Ensure key deliverables are met the projects finishes on time and budget
• Apply continuous improvement in project methodology
• Report at different levels (tactical/operational/board of directors) with timely and effective communication on opportunities wins financial impacts KPIs and concerns
• Manage successful handoffs to business owners and project closing
• All this activities will be performed with the support of a regional PMO team in charge of the strategic projects portfolio (coordination of projects & provide global vision and coherency between projects)

Missions

In the framework of Operations department we are looking for a Transformation & Business Process this role you will be responsible for projects and change management. You will also support process mapping gap analysis and actions plan to improve quality efficiency and customers / partners satisfaction. The main contact points will be with Business all functions IT Marketing control functions. Key the participation in international working group and steering committees. This position will be based in Dubai and will report directly to local Country Manager and functionally to MAR Chief Operations Officer. Transformation Office believes in creating an exciting work environment in which we can develop professional skills around leading change inspiring teams and developing professional collaboration in an international environment. Team members from all backgrounds get together here to tackle complex strategic transformation projects. We believe in sharing knowledge and collaborating because only if we can improve ourselves we will be able to help Coface improve sustainably.

Experiences

Job Experience

• Knowledge of Coface business
• Minimum 5 years of experience in project management or process management
• Knowledge of Coface products and processes is a plus

Competencies

Technical skills :

• Knowledge of project & change management processes and tools (Waterfall Agile Project Management tools)
• Ability to anticipate risks and manage mitigation with key stakeholders
• Excellent level of English required
• Previous experience in LEAN / Processes mapping and improvement
• Easiness with data analysis and KPIs definition and monitoring

Soft skills

• Process/IT Curiosity & ability to find out of the box solutions ;
• Strong leadership capacity ability to drive and positively influence the motivation and development of project teams capacity to take responsibility management of virtual teams
• Authenticity collaboration and open communication
• Ability to facilitate project meetings negotiate with business or technical players know how to get things done through formal channels and informal networks effectively communicate with all levels of the organization.
• Ability to adapt to frequent changes and contingencies management of time pressure priorities
• Ability to set clear values priorities and standards strong orientation to results eager for achievement
• Excellent abilities to communicate at all levels of the organization

Qualifications :

Bachelors degreein Business Administration or similar

Additional Information :

• A culture focused on teamwork continuous learning and professional development
• Competitive base salary performance based bonus
• Comprehensive benefits package including health insurance

Remote Work :

No

Employment Type :

Full-time