Order Management / Customer Service Specialist (SAP S/4HANA)

SELECTED RECRUITMENT; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

Selected Recruitment Ltd is seeking an Order Management / Customer Service Specialist to own the wholesale order book for the brand's retail and distribution partners across the Middle East. You will manage orders from entry to final delivery in SAP S/4HANA, ensuring stock, pricing, terms and delivery dates are correct before ships.

You will coordinate with Sales, Supply Chain, Finance and the Distribution Centre, keep orders moving, resolve issues quickly, and provide the sales team with

Qualifications

• 3+ years in order management and B2B customer service.
• Experience in retail, fashion, sportswear, FMCG or consumer brand environments.
• Strong Excel and reporting skills; excellent written and spoken English; Arabic is an advantage.

Responsibilities

• Enter, release and manage customer orders in SAP S/4HANA.
• Review the order book against requested delivery dates and act early on risks.
• Check stock availability, pricing, terms and routing before orders are released.
• Coordinate shipments with the Distribution Centre and logistics partners through to delivery.
• Investigate and resolve shipment claims, returns and credit notes.
• Report on open and outstanding orders, order conversion and order book KPIs.
• Support the business in meeting monthly targets.

Skills

Order management

B2B customer service

Excel reporting

English proficiency

Arabic language (adv)

Tools

SAP S/4HANA

Job description

An exciting opportunity has opened with a leading international retail and consumer brand, known for innovation, performance and customer excellence. We're looking for an Order Management / Customer Service Specialist to own the wholesale order book for the brand's retail and distribution partners across the Middle East. You'll manage every order from entry through to final delivery in SAP S/4HANA, making sure stock, pricing, terms and delivery dates are right before anything ships. You'll work closely with Sales, Supply Chain, Finance and the Distribution Centre, keeping orders moving, resolving issues quickly and giving the sales team clear visibility of open orders and conversion.

What you'll do:

• Enter, release and manage customer orders in SAP S/4HANA.
• Review the order book against requested delivery dates and act early on risks.
• Check stock availability, pricing, terms and routing before orders are released.
• Coordinate shipments with the Distribution Centre and logistics partners through to delivery.
• Investigate and resolve shipment claims, returns and credit notes.
• Report on open and outstanding orders, order conversion and order book KPIs.
• Support the business in meeting monthly targets.

What we're looking for:

• Hands-on SAP S/4HANA experience in sales order processing (essential).
• Minimum 3 years in order management, B2B customer service or sales operations.
• Experience within a retail, fashion, sportswear, FMCG or consumer brand environment.
• Strong order book management, from order entry to delivery and invoicing.
• Experience working with key accounts, distributors or wholesale customers.
• Strong Excel and reporting skills.
• Excellent written and spoken English; Arabic is an advantage.