Ops Training Lead — Elevate Performance

Amazon; Dubai; On-site; AED 96,000 - 192,000; Full time

Job summary

Q-Express Documents Transport - G25 seeks an AMZL Trans Learning Specialist to coordinate all training activities at the site. You will work with the Country L&D manager, Operations Managers, DSP Managers, Dispatchers, drivers and associates to facilitate ground-level training and manage training documentation.

You will design training content using Articulate 360, Photoshop and video editing, track learning curves and KPIs, and help implement process changes across the site with leadership

Qualifications

• Speak, write, and read fluently in English.
• Experience managing multiple projects, prioritizing, planning, and time management.
• Experience as a trainer or delivering training across multiple sites or regions.

Responsibilities

• Coordinate and facilitate all training related programs (up to but not limited to 50 members in a session)
• Track performance including learning curve and quality and implement appropriate performance improvement initiatives to support improved performance
• Monitor adherence to all established training programs to ensure standard work is achieved and implement new tactical and strategic projects
• Create training documents; utilize various software such as Articulate 360, Photoshop, video editing to design effective training content
• Execute plans to close gaps in the developmental needs for individuals and groups
• Partner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changes
• Create internal dashboards and use them to report training progress and KPIs in daily and weekly leadership calls.

Skills

English fluency

Project management

Training delivery

Job description

Q-Express Documents Transport - G25 seeks an AMZL Trans Learning Specialist to coordinate all training activities at the site. You will work with the Country L&D manager, Operations Managers, DSP Managers, Dispatchers, drivers and associates to facilitate ground-level training and manage training documentation.

You will design training content using Articulate 360, Photoshop and video editing, track learning curves and KPIs, and help implement process changes across the site with leadership