Operations Technician

SmartChoice International GCC; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

SmartChoice International GCC seeks an Operations Technician to provide hands-on technical support across live training environments and virtual delivery platforms throughout the META region.

This role focuses on supporting event technology, AV systems, network infrastructure, and end-user IT services to ensure seamless delivery of in-person and online sessions.

Qualifications

• Experience supporting IT operations, technical environments, or event technology.
• Strong troubleshooting skills across hardware, software, networks, and AV systems.
• Knowledge of Microsoft 365, endpoint management, and identity/access management.
• Understanding of networking concepts (TCP/IP, DNS, DHCP, Wi‑Fi).
• Strong communication skills with the ability to support technical and non-technical users.

Responsibilities

• Support the setup and operation of technology solutions for regional events.
• Configure and troubleshoot network infrastructure including routers, switches, and Wi‑Fi equipment.
• Install and support AV systems including projectors, conferencing platforms (Teams Rooms, Zoom, Webex), microphones and displays.
• Provide onsite technical support during live training sessions.
• Deliver 1st and 2nd line IT support across hardware, software, Microsoft 365, and endpoint devices.
• Support user administration, device configuration, onboarding/offboarding, and asset management.
• Troubleshoot LAN/WAN, connectivity, DNS, DHCP, and general network issues.
• Manage incidents, service requests, vendor coordination, and technical documentation.

Skills

IT operations

Troubleshooting

Microsoft 365

Networking concepts

Communication skills

Job description

I am working with a global organisation seeking an Operations Technician to provide hands‑on technical support across live training environments and virtual delivery platforms throughout the META region.

This role will focus on supporting event technology, AV systems, network infrastructure, and end-user IT services to ensure seamless delivery of in-person and online sessions.

Key Responsibilities

• Support the setup and operation of technology solutions for regional events
• Configure and troubleshoot network infrastructure including routers, switches, and Wi‑Fi equipment.
• Install and support AV systems including projectors, conferencing platforms (Teams Rooms, Zoom, Webex), microphones and displays.
• Provide onsite technical support during live training sessions.
• Deliver 1st and 2nd line IT support across hardware, software, Microsoft 365, and endpoint devices.
• Support user administration, device configuration, onboarding/offboarding, and asset management.
• Troubleshoot LAN/WAN, connectivity, DNS, DHCP, and general network issues.
• Manage incidents, service requests, vendor coordination, and technical documentation.

Requirements

• Experience supporting IT operations, technical environments, or event technology.
• Strong troubleshooting skills across hardware, software, networks, and AV systems.
• Knowledge of Microsoft 365, endpoint management, and identity/access management.
• Understanding of networking concepts (TCP/IP, DNS, DHCP, Wi‑Fi)
• Strong communication skills with the ability to support technical and non-technical users.

For this position you must have experience in IT operations, infrastructure support, and event technology.