Operations Supervisor, Fulfillment Center - VAR (L3)

Q Express Documents Transport LLC - Dubai South Branch - L14; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Q Express Documents Transport LLC - Dubai South Branch - L14 is seeking an Operations Lead/Supervisor to manage shift performance and ensure processes are followed on the floor. This hands-on role involves leading a team, coordinating with managers, and guiding staff to deliver service excellence.

You will monitor workflows, train employees, support improvement projects, and collaborate with other departments to resolve issues, uphold safety, quality, and productivity across shifts.

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• High school diploma or equivalent.
• Flexible schedule incl. weekends/nights/holidays.
• Able to lift up to 49 pounds and stand for shifts up to 12 hours.
• Knowledge of Lean, Kaizen, Six Sigma concepts.

Responsibilities

• Measure and monitor workflows, track onsite performance, and provide shift information to frontline management.
• Support and train employees to deliver great service and supervise daily tasks.
• Support projects to improve processes, cultivate safety, and increase workforce engagement.
• Work with other departments to address issues and support needs in KPIs.
• Use data analysis to identify ways to optimise safety, quality and productivity.

Skills

Leadership

Team supervision

Data analysis

Lean, Kaizen knowledge

Microsoft Office proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities

• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
• Support and train employees to deliver great service and supervise them in their daily tasks
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
• Work with other departments to find solutions to address common issues or support needs in areas of key performance
• Use data analysis to identify ways to optimise safety, quality and productivity

A day in the life

As an Operations Lead/Supervisor, you’ll be based in one of our operational sites. You’ll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.

You’ll elevate any issues you spot to your manager, but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks.

• 1+ years of Microsoft Office products and applications experience
• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
• high school diploma or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Knowledge of Lean, Kaizen, Six Sigma concepts

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