Logistics Supervisor, Amazon Logistics

Careers at UAE; Dubai; On-site; AED 167,400 - 223,200; Full time

Job summary

A leading logistics company is looking for a dynamic Supervisor to oversee operations in both Amazon Logistics (AMZL) and Fulfilment Centers (FC). The ideal candidate will manage teams, ensure operational efficiency, and drive continuous improvement. Responsibilities include overseeing daily operations, developing high-performing teams, and utilizing metrics to identify performance issues. Candidates should have experience in team management and a background in process improvement. This role is crucial for shaping the future of logistics operations.

Qualifications

• Experience managing teams in a fast-paced environment.
• Strong background in performance metrics and process improvement.
• Ability to drive improvements across operational processes.

Responsibilities

• Oversee daily operations within AMZL and FC environments.
• Lead, train, and develop high-performing teams.
• Monitor and improve key performance indicators.

Skills

Team management

Performance metrics

Process improvement

Analytical problem-solving

Communication

Job description

Description

Amazon is seeking a dynamic and customer-obsessed Supervisors to lead and develop teams within our fast-paced AMZL (Amazon Logistics) and FC (Fulfilment Enter) environments. This role will encompass responsibilities across both areas, requiring a versatile leader who can thrive in a dynamic, ever-changing operational landscape. You will play a crucial role in ensuring efficient workflows, exceeding customer expectations, and driving continuous improvement. This is an opportunity to make history with one of the world's largest and most innovative companies, shaping the future of operations and logistics.

Key job responsibilities

Operational Leadership: Oversee daily operations within both AMZL and FC environments, including managing teams of Operations Supervisors, Operations Assistants, Delivery Service Providers, and associates (ranging from approximately 30-40). This includes allocating labor, leading meetings, assigning job duties, and maintaining exceptional organizational skills.

Team Management: Lead, train, and develop high-performing teams. Foster a positive and motivating work environment, driving engagement and performance while ensuring associate safety and adherence to Amazon's Health and Safety standards.

Performance Management: Be obsessed with metrics, diving deep to identify root causes of performance issues, and implementing effective solutions. Continuously monitor key performance indicators (KPIs) and drive improvements across both AMZL and FC processes.

Process Improvement: Identify opportunities to streamline and improve processes. Find practical and simple solutions to complex problems without compromising quality or functionality. Utilize problem-solving and analytical skills to drive Dive Deep analyses and implement process enhancements. Become a subject matter expert on core operational processes.

Communication & Collaboration: Communicate daily metrics and report exceptions. Effectively communicate with business and technical audiences, influencing decisions and driving alignment. Collaborate with cross-functional teams to solve operational challenges and share best practices. Manage external agency relationships and performance.

Problem Solving & Decision Making: Demonstrate strong problem-solving and analytical capabilities. Act decisively in a fast-paced environment, exercising sound judgment and making informed decisions.

Technology & Tools: Continuously utilize software and hardware tools to ensure smooth daily operations. Ensure associates have the necessary tools and coordinate repairs or replacements as needed. Support the rollout and implementation of new systems and processes, gathering feedback and providing support.

Inventory Management: Maintain inventory accuracy within the FC environment.

Basic Qualifications

• Experience managing teams
• Experience with planning, performance metrics, and process improvement

Preferred Qualifications

• Experience in logistics
• Experience with data analysis

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