Operations Processor - Emirati Talent

Commercial Bank International; Sharjah; On-site; AED 65,000 - 100,000; Full time

Job summary

Commercial Bank International is seeking an Operations Clerk to scrutinize documents, maintain confidential records, and ensure accurate processing of various banking transactions. The role emphasizes tact, discretion, and high attention to detail in handling sensitive information.

Key responsibilities include coordinating between central operations and branches, producing and reviewing reports, and ensuring compliance with bank policies and audit standards.

Qualifications

• Bachelor’s Degree or High School Diploma in any field.
• Knowledge of Banking Financial & Operational Risks.
• Working Knowledge of Server/ Operating Network System & Backup Arrangements.
• Minimum 3 years’ experience in Banking Operations.

Responsibilities

• Maintains confidential records of the division as well as sensitive issues passed on by the HOP, Department Managers, other Division Managers and the CEO.
• Handling all CCMS cases received by courts and respond within agreed TAT without any delay.
• Scrutinize the documents as per unit’s delegation matrix for loans, guarantees, and related settlements/cancellations.
• Provides instruction to units for carrying out transactions and informs a source in case of discrepancies per SLA.
• Responsible for signing documents and fulfillment related external communications per bank signatories.
• Liaise between central operations and branch/division colleagues; transmit directives and follow up on status.
• Respond to queries pertaining to the unit from branches and internal divisions within TAT.
• Ensure compliance with CBI's code of conduct and bank policies.
• Prepare, check and monitor unit reports (AFT Not linked, error, Document discrepancy).
• Ensure all applications and documents are kept in dual control fireproof cabinet and filed daily.
• Register keys under custody and keep updated with manager approval.
• Maintain daily individual productivity and train new joiners.
• Maintain systems support and recommend enhancements.
• Ensure compliance with Key Control Standards.
• Analyze process flows to optimize productivity and identify gaps.
• Supervise and motivate staff as required.
• Adhere to clean desk policy.
• Maintain confidentiality of information and ensure audit readiness.
• Support/undertake duties assigned by management.
• Show initiative for trainings and development.
• Perform other duties as required by management.

Skills

Verbal and written communication

Interpersonal skills

Organization and planning

Attention to detail

Computer literacy

Education

Bachelor’s Degree or High School Diploma

Tools

Server/Operating Network System & Backup Arrangements

Job description

Responsible for scrutinizing documents as per the laid-out policies and procedures for the unit, maintaining and safe custody of records, ensuring professional delivery, quality service to internal/external customers, projection of professional image, maintenance of operations reports and achieving higher level of operations efficiency and accuracy in processing the loans. Since the duties of this position may also involve contacts of a high level and exposure to sensitive information, it necessitates considerable use of tact, diplomacy, discretion and judgment.

Duties and Responsibilities:

• Maintains confidential records of the division as well as sensitive issues passed on either by the HOP, Department Managers, other Division Managers and the CEO.
• Handling all CCMS cases received by courts and respond within agreed TAT without any delay.
• Scrutinize the documents as per unit’s delegation matrix for new personal loans / buyout loans / top-up loans/ staff loans/ reschedule cases/ auto loans / mortgage releases / settlements /issuance of bank guarantee and manager cheques / home loans/ROD/ SODs/ Release of FD cases/ temporary mortgage releases and any respective renewals and cancellations.
• Provides relevant instruction to respective units for carrying out the transaction and in case of discrepancies informs the source in adherence to the agreed SLA.
• Responsible for signing Document and fulfillment related external communication standard letters such as Liability letters / Auto loan LPOs/court letter/balance confirmation as per banks authorized signatories.
• Liaise between central operations and all branch and division colleagues. Transmits directives, instructions and assignments and follows up on status of assignments / projects.
• Responds to queries pertaining to the unit received from various branches and other internal divisions within TAT.
• Ensure compliance with CBI's code of conduct and all other processes and procedures circulated, and compliance with laid down norms for process and manage risk.
• Preparing, checking and monitoring of various reports of the unit such as AFT Not linked report, error report and Document discrepancy report.
• Ensure all applications, customer amendment instructions, or any other documentation are kept inside dual control fireproof cabinet and daily documentation filing, handling records archival as per bank policy.
• Register all keys under custody and always keep it up to date, after obtaining the approval from the unit manager.
• Daily individual productivity to be maintained as per expectations. Training to be provided to the new joiners in the unit and ongoing guidance for processing assistants.
• Maintain high level of systems support within the unit by participating in and recommending system developments, enhancements and solutions.
• Ensure compliance with Key Control Standards.
• Analyzing process flows on an ongoing basis to optimize productivity of the processing team identify the gaps and keep pace with competition.
• To supervise and motivate staff effectively as and when required
• Adhere to clean desk policy.
• Maintains strict confidentiality and secrecy of information received by way of attending meetings, incoming and outgoing mail and other access that is received by way of the position held.
• Ensuring satisfactory audit rating for the unit by adhering to the procedures and self-responsibilities.
• To support /undertake any other duties assigned by the Manager-Documentation & Fulfillment unit, Central Operations Manager, and Head of Operations or his/her delegates.
• Self-initiative to be taken for attending various trainings available and for the overall development and improvement of performance.
• Perform any other duties or responsibilities consistent with employee role and assigned by the management.

Education:

• Bachelor’s Degree or High School Diploma in any field.

Professional / Technical Qualifications / Diplomas:

• Knowledge of Banking Financial & Operational Risks.
• Working Knowledge of Server/ Operating Network System & Backup Arrangements.

Experience:

• Minimum 3 years’ experience in Banking Operations.

Other Skills Required for the Job:

• Excellent verbal and written communication skills in English
• High level of computer proficiency, including common office and digital tools
• Strong interpersonal skills with the ability to build effective relationships
• Effective organizing and planning abilities, with strong time management
• Keen attention to detail, ensuring accuracy and quality in work