Operations Specialist Maker

ADIB Group; Abu Dhabi Emirate; On-site; AED 70,000 - 110,000; Full time

Job summary

A leading banking institution is seeking an Operations Specialist in Al Ain. The successful candidate will be accountable for reviewing and processing RIM and account opening documents for individual customers while ensuring compliance with internal policies and operational standards. Required skills include knowledge of banking operations, effective communication in English and Arabic, and strong interpersonal relationship abilities. Candidates should have at least 1-2 years of banking experience related to customer onboarding.

Qualifications

• 1-2 years of experience in banking related to customer onboarding.
• Ability to develop relationships with diverse people.
• Proficient in general office systems and PC skills.

Responsibilities

• Review and process RIM and account opening documents.
• Maintain BPM workflow for account openings.
• Ensure compliance with ADIB policies and standards.
• Advise business on discrepancies and missing documents, and follow up accordingly.
• Communicate proactively with service teams via emails and calls to ensure timelines.
• Submit documents to CCU via BPM for FileNet upload and manage end-to-end account openings.
• Maintain MIS/Dashboard updates and TAT reporting on a daily basis.

Skills

Knowledge of banking account opening

Communication skills in English and Arabic

Teamwork

Time management

Customer service principles

Tools

MS Office Products

Job description

Role: Operations Specialist - Maker

Location: Al Ain

ROLE PURPOSE: Review and Processing of RIM and account opening documents of individual customers (related to Branches and DSU) maintaining related documentation based on approved requests in accordance with agreed time standards authorities and operational policies to a satisfaction level that will assist in achieving the overall mission of operational excellence.

Key Accountabilities of the role:

• Review and Processing of RIM and account opening related to Branches and Direct Sales Unit (DSU). Maintaining related documentation based on approved requests in accordance with agreed time standards authorities and operational policies to a satisfaction level that will assist in achieving the overall mission of operational excellence
• Maintain the BPM workflow timely for opening accounts for branches and DSU
• Ensure the information input related to the accounts in AMBIT & related systems is correct and identification info and other info are as per supporting documents attached with the file.
• Advise business in case of any discrepancy or missing documents etc. and maintain follow-up standards.
• Follow up the service team by sending frequent emails calls and reminders.
• Timely submission of documents to CCU via BPM for FileNet upload
• End to End account opening in AMBIT
• MIS/Dashboard updation on daily basis TAT report and related activities.
• Opening New RIMs and accounts with assurance that documents are complete as per the defined checklist.
• Ensure that KYC/EDD has been obtained for High-Risk countries/cases and GCD approvals taken.
• In cases where Compliance standards are not maintained refer to GCD.
• Ensure that documents are complete and necessary approvals are in place as per ADIB Policy
• Ensure that processes are in accordance with operational procedures.
• Investigate customer and business inquiries and providing solutions to solve reported issues
• Perform reconciliation of accounts taking corrective action on outstanding
• Items and elevate any long outstanding items.
• Undertake training programs to improve knowledge in order to enhance role performance.
• Maintain proper time standards good team spirit and service standards.
• Assist in enhancing job knowledge of trainees and new staff recruits.
• Ensure compliance to ADIB policies procedures guidelines and standards
• Undertake any additional assignments / projects entrusted by the line management and complete them as per requirement.

RESULTS REQUIRED:

• Self-confident.
• Engages with staff with respect.
• Awareness of own abilities / limits - knows when to seek help from others.
• Effective team member (organized understands role).
• Experience of working with diversified people.
• Understands own workload / capacity knows when to ask for work when to ask for help.
• Aware of workload / pressures on others in the team
• Manages time workload and priorities effectively.
• Understanding the context of work can identify issues.
• Recognizes when issues need to be referred to a senior.

Specialist Skills / Technical Knowledge Required for this role:

Needs to have knowledge for basic requirements of banking such as Account Opening documents and systems.

Interpersonal and relationship skills

must have an ability to develop and sustain executive-level relationships as well as internal organization relationships across a variety of roles and levels.

Written and good oral communications skills of English and Arabic

Presentation and facilitation skills (applied in both in-person and phone interactions).

Knowledge of basic principles of providing customer service

Proficient knowledge of general office systems PC skills and MS Office Products

Previous experience

At least 1-2 years of Banking related to Customer onboarding.

Required Experience

IC