Operations & Office Coordinator

Scope Investment; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Ladurée is seeking an Operations Coordinator to support the regional leadership in Dubai. You will coordinate across operations, culinary, QA, marketing, and training, ensuring timely information flow and adherence to standards.

You will oversee admin tasks, dashboards, audits, and cross-functional projects while assisting the CEO with administrative requests. A luxury hospitality background is preferred.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality or related field.
• 3–5 years in operations/administrative/coordination roles in hospitality.
• Experience with luxury brands preferred.
• Proven ability to manage multiple stakeholders.
• Experience cross-functionally with culinary, marketing, and operations.

Responsibilities

• Provide daily administrative and logistical support to regional management teams.
• Coordinate general communication and information flow from stores to regional office.
• Coordinate staff onboarding between HR, Operations, and Training.
• Assist with tracking and consolidating business reviews and audits.
• Maintain regional dashboards, store contacts, SOP archives, and calendars.
• Consolidate KPIs and ensure action plans across functions.
• Maintain ISO 22000 documentation for audit readiness.
• Support marketing campaigns and in-store activations.
• Coordinate regional training calendars and invitations.
• Administer medical and life insurance for UAE team.

Skills

Operational knowledge

Communication

Organization

Technical skills

Attention to detail

Interpersonal skills

Discretion

Adaptability

Education

Bachelor's degree in Business Administration or Hospitality

Tools

Microsoft Office Suite

LMS & POS systems

AI tools knowledge

Job description

The Operations Coordinator plays a central role in supporting the smooth, efficient, and consistent execution of Ladurée’sregionaloperations.Working closelywiththeRegionalOperationsDirector,OperationsManager, andcross- functionally with the Regional Savory Head Chef, Regional Head Pastry Chef, Regional Quality Assurance Manager, Regional Marketing Manager, and Regional Training Manager, this role ensures effective coordination, communication, and follow-up across multiple business functions.

The Operations Coordinator serves as the administrative and operational backbone of the regional leadership team, supportingkeyprojects, ensuringadherencetocompanystandards,andfacilitatingtheflowofinformationbetween stores, departments, and management.

Assist the FS CEO in any administrative request.

SCOPE:

ROLESUMMARY:

The Operations Coordinator plays a central role in supporting the smooth, efficient, and consistent execution of Ladurée’sregionaloperations.Working closelywiththeRegionalOperationsDirector,OperationsManager, andcross- functionally with the Regional Savory Head Chef, Regional Head Pastry Chef, Regional Quality Assurance Manager, Regional Marketing Manager, and Regional Training Manager, this role ensures effective coordination, communication, and follow-up across multiple business functions.

The Operations Coordinator serves as the administrative and operational backbone of the regional leadership team, supportingkeyprojects, ensuringadherencetocompanystandards,andfacilitatingtheflowofinformationbetween stores, departments, and management.

Assist the FS CEO in any administrative request.

SCOPE:

• Operational Support -Provides comprehensive administrative and logistical support to regional operations leadership,ensuringsmoothcommunication,efficientprocesses,andeffectiveexecutionofdailyoperational activities.
• CulinaryCoordination(Savory&PastryDepartments)-Facilitatescoordinationbetweensavoryandpastryteams to ensure consistent recipe management, menu updates, product launches, and adherence to Ladurée’s culinary standards across all locations.
• Quality Assurance Support -Assists the Quality Assurance Manager in maintaining food safety, hygiene, and compliance standards through documentation, reporting, and follow-up on audit actions across all outlets
• MarketingCoordination-SupportstheRegionalMarketingManagerinexecutingcampaigns,productlaunches,and in-store activations while ensuring brand consistency and effective communication across all locations.
• Training&DevelopmentSupport-CollaborateswiththeRegionalTrainingManagertocoordinatetrainingprograms, track completion, and ensure consistent development and compliance across all teams.
• Communication&Coordination-Servesasthecentralpointofcontactbetweenregionalteamsandstores,ensuring clear communication, timely information flow, and effective coordination of projects and initiatives.
• Administrative&ProjectCoordination-Overseesandstreamlinesadministrativetasksandcross-departmental projects to ensure efficient execution, proper documentation, and timely completion of all regional initiatives.

SPECIFICDUTIES&RESPONSIBILITIES:

OperationsSupport

• Provide daily administrative and logistical support to the Regional Management team ( Operations, Culinary, Training, QA ), including scheduling meetings, preparing / consolidating reports, maintaining follow up trackers | audit / complaints action plans | Opening Critical paths.
• Coordinate general communication and information flow from stores | territory management to Regional office DIP and support departments.
• Coordinate the staff onboarding between HR / OPS / Training.
• Assist with the tracking / consolidation of business reviews, operational audits, performance presentations, Brand Operational audits, action plans.
• Maintain and update regional dashboards, store contact lists, SOP archives, and operational calendars.
• Consolidate and Circulate KPIs reports ( health cards / complaints / google review ) to management.
• Maintain information cards for every locations.
• Ensure the projects completion cards are signed by all functions.
• Maintain an organized electronic filing system ensuring all operational documents are accessible and up to date.
• Track deadlines for ongoing initiatives and proactively remind teams of deliverables and time lines.
• Ensure you track compliance of regional governmental licenses in each territory.
• Creation of the export product labels for DIP.
• Consolidation of internal presentations / information for leadership meetings, performance reviews, and audits.
• Consolidate the ISO 22000 documentation from the different sections to ensure compliance records at audit time.

Marketing&BrandCoordination

• SupporttheRegionalMarketingManagerwiththestores / market coordination ofcampaignrollouts,seasonalproduct launches, and in-store activations.

Training&TalentDevelopmentSupport

• Coordinate regional training calendars, schedules and invitations.
• Arrange training rooms, equipment, materials, travel and accommodation. (if required)
• Maintain accurate employee and training records for every country on TalentLMS.
• Enroll employees in TalentLMS and manage user accounts, learning assignments, and completion records. (if I'm unavailable due to training or travelling)
• Follow up with Country Managers and Store Managers on overdue training updating training trackers, store files and compliance records.
• Assist the Regional Training Manager in preparing weekly and monthly training completion reports.
• Collect attendance sheets, assessments, feedback forms and signed acknowledgements to maintain the Training hours per employee KPI
• Maintain version control so stores only use the latest approved documents.
• Track 30-, 60- and 90-day onboarding progress.
• Consolidate Mystery Shopper, audit and performance information for training analysis.
• Organise feedback surveys and consolidate participant feedback.

HRSupport

• Administer medical insurance and life insurance for UAE Team. Handle regional business travel arrangements along with employee annual leave tickets for UAE team.
• Office Administration-oversee day-to-day office operations by Manager office supplies, and overwhelming cleaning and security staff attendance and task assurance.
• Lead the get togethers, quarterly town halls and occasion celebrations in the office.
• Lead the monthly company newsletter with coordination of all functions.

SKILLS&COMPETENCIES:

OperationalKnowledge:Strongunderstandingoffood&beverageoperations,preferablyinapremiumor luxury environment.

Communication:Excellent written and verbal communication skills in English (French or Arabic a plus).

Organization:Exceptional multitasking, prioritization, and time-management skills.

TechnicalSkills:AdvancedproficiencyinMicrosoftOfficeSuite(Excel,PowerPoint,Word),andknowledgeof learning management or POS systems and AI.

Attention to Detail:High accuracy and thoroughness in documentation and reporting.

Interpersonal Skills:Professional, collaborative, and capable of building strong cross-functional relationships.

Discretion:Handles sensitive information with professionalism and confidentiality.

Adaptability:Thrives in a dynamic, fast-paced environment and adjusts quickly to changing priorities.

QUALIFICATIONS&EXPERIANCE:

Bachelor’sdegreeinBusinessAdministration,HospitalityManagement,orrelatedfield.

Minimum3–5yearsofexperienceinanoperations,administrative,orcoordinationrolewithin the

F&Borhospitalityindustry(luxurybrandexperiencepreferred).

Provenabilitytomanagemultiplestakeholdersandprojectssimultaneously.

Exposuretocross-functionalcollaborationbetweenculinary,marketing,andoperationsteams