Regional Operations & Programs Coordinator

Scope Investment; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Ladurée seeks an Operations Coordinator to support regional leadership, ensuring smooth execution of daily activities across stores and departments. You will work closely with the Regional Operations Director, Operations Manager, and cross-functional teams to maintain standards and timely information flow.

You will assist with administrative tasks, project coordination, and training activities, ensuring accurate documentation and consistent processes across all locations within the region.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or related field.
• Minimum 3–5 years of operations/administrative coordination experience in luxury/hospitality.
• Strong communication in English; French or Arabic a plus.
• Experience with cross-functional collaboration and project coordination.

Responsibilities

• Provide daily administrative and logistical support to regional management teams.
• Coordinate staff onboarding across HR, OPS, and Training.
• Maintain regional dashboards, SOP archives, and calendars.
• Consolidate KPI reports and ensure timely information flow to leadership.
• Support marketing campaigns, product launches, and in-store activations.
• Coordinate training calendars, rooms, materials, and travel arrangements.
• Maintain Training records in TalentLMS and track completion.

Skills

OperationalKnowledge

Communication

Organization

TechnicalSkills

Attention to Detail

Interpersonal Skills

Discretion

Adaptability

Education

Bachelor’s degree in Business Administration, Hospitality Management, or related field

Tools

Microsoft Office

TalentLMS

POS systems

AI literacy

Job description

Ladurée seeks an Operations Coordinator to support regional leadership, ensuring smooth execution of daily activities across stores and departments. You will work closely with the Regional Operations Director, Operations Manager, and cross-functional teams to maintain standards and timely information flow.

You will assist with administrative tasks, project coordination, and training activities, ensuring accurate documentation and consistent processes across all locations within the region.