Director, Operations

AccorHotel; Dubai; On-site; AED 450,000 - 850,000; Full time

Benefits offered by this job

Health insurance

Accommodation allowance

Transport allowance

Job summary

AccorHotel in Dubai seeks a Director of Operations (Executive Assistant Manager) to lead hotel operations, drive guest-centric experiences, and uphold luxury standards.

You will manage budgets, collaborate with Sales, Marketing and Revenue, mentor department heads, and advance sustainability while ensuring compliance and safety across the property.

Qualifications

• Bachelor's degree in Hotel Management or related field.
• Senior leadership experience as Director of Operations or Executive Assistant Manager in luxury hotels.
• Strong background in Food & Beverage operations at senior leadership level.
• Minimum 8 years experience in luxury hospitality with UAE market exposure.
• Excellent English communication; additional languages an advantage.
• Commercially astute with strong financial acumen.
• Culturally agile dynamic leader with interpersonal skills.
• Creative thinker with passion for excellence guest personalization and continuous innovation.
• Flexible to work varied schedules.

Responsibilities

• Lead and oversee hotel operations to align with business objectives.
• Develop strategies to deliver guest-centric experiences.
• Ensure compliance with brand standards and legal requirements.
• Monitor market trends and competitor activity.
• Champion sustainability and eco-efficient practices.
• Collaborate with Sales Marketing and Revenue teams.
• Oversee budgets payroll and expenses; manage profit margins.
• Mentor Department Heads and support workforce planning.
• Lead training and career development across departments.
• Maintain hygiene, safety and security standards.
• Represent the brand on the floor and uphold integrity.

Skills

Operations Management

Leadership Experience

Budgeting

Profit & Loss

Project Management

Financial Planning

Employee Relations

Employee Evaluation

Conflict Management

Management Experience

Supervising Experience

Leadership Management

Education

Bachelor's degree in Hotel Management

Job description

• Lead coordinate and oversee all hotel operations ensuring smooth functioning and alignment with business objectives.
• Develop and execute operational strategies to deliver innovative guest-centric experiences.
• Ensure compliance with brand standards legal requirements and operational policies.
• Monitor competitor activities and international trends ensuring the hotel remains ahead of the market.
• Act as a key ambassador of the brand maintaining a strong presence on the floor.
• Champion a culture of luxury personalization and continuous improvement in service delivery.
• Regularly engage with guests ensuring feedback is acted upon promptly and effectively.
• Drive the implementation of guest experience initiatives ensuring consistency across all departments.
• Collaborate with Sales Marketing and Revenue teams to support upselling guest loyalty and reputation management.
• Oversee departmental budgets payroll and operational expenses ensuring alignment with financial targets.
• Set and achieve profit margin goals through effective cost management resource optimization and revenue enhancement strategies.
• Identify opportunities for reinvestment innovation and efficiency to maximize overall profitability.
• Support revenue growth through operational excellence cross-selling and collaboration with commercial teams.
• Inspire mentor and develop Department Heads to achieve high levels of performance and engagement.
• Partner with the Director of People & Culture on workforce planning recruitment succession and performance management.
• Conduct regular progress reviews and annual performance appraisals for leadership team members.
• Foster a culture of empowerment accountability inclusivity and well-being among all colleagues.
• Ensure training coaching and career development initiatives are implemented across departments.
• Lead the implementation of the hotels sustainability initiatives in line with Accors Sustainability Program commitments.
• Ensure high standards of hygiene safety and security in all areas of operation.
• Promote responsible resource management (energy water waste) and eco-efficient practices throughout the property.
• Serve as a role model for integrity confidentiality and compliance with all corporate and statutory requirements.

Qualifications

• Bachelors degree in Hotel Management or related field.
• Proven senior leadership experience as Director of Operations or Executive Assistant Manager in luxury hotels.
• Strong background in Food & Beverage operations at senior leadership level.
• Minimum 8 years experience in luxury hospitality with significant exposure to the UAE market strongly preferred.
• Excellent oral and written communication in English (additional languages an advantage).
• Commercially astute with strong financial and business acumen.
• Culturally agile dynamic and approachable leader with exceptional interpersonal skills.
• Creative thinker with a passion for excellence guest personalization and continuous innovation.
• Flexible to work varied schedules based on operational demands.

Remote Work

No

Employment Type

Full-time

Key Skills

Employee Relations, Employee Evaluation, Management Experience, Profit & Loss, Conflict Management, Operations Management, Project Management, Budgeting, Leadership Experience, Supervising Experience, Leadership management, Financial Planning

Experience: years

Vacancy: 1