Operations Manager - KSA And UAE

Stryker; Dubai; Hybrid; AED 180,000 - 260,000; Full time

Job summary

Stryker is seeking an Operations Manager to lead activities across KSA & UAE markets. Based in Riyadh or Dubai, hybrid or onsite work model.

You will develop strategies for customer service, logistics, and warehousing, manage teams, and drive cross-functional projects while ensuring regulatory compliance and performance targets are met.

Qualifications

• Bachelor or equivalent in Business or Logistics.
• 5 years of experience in logistics/warehouse and customer-facing roles.
• 3 years of experience in people management.
• Experience in a multinational company.
• Fluency in English; Arabic is an advantage.
• Lean/Excellence/Six Sigma training or certification is advantageous.

Responsibilities

• Develop and implement Operations strategy for assigned markets across Customer Service, Kit Logistics, Shipping/Receiving & Warehousing, Asset Management.
• Manage operational activities ensuring top talent is sourced, developed, managed and engaged.
• Identify and implement process improvements and sustain breakthrough solutions over time.
• Direct work activities and projects based on customer and market needs.
• Build and maintain relationships with Commercial, QA, Finance, EMEA Supply Chain and Sales/Marketing while driving leverage within the region.
• Lead or participate in cross-functional projects and integration of operations during mergers or acquisitions.
• Ensure compliance with SOX, FCPA and other policies and regulations.
• Support standardization and alignment of processes.
• Review and achieve KPIs and financial metrics for Customer and Logistics Services.

Skills

Logistics/Warehouse management

People management

English fluency

Cross-functional collaboration

Lean/Excellence/Six Sigma

Education

Business or Logistics degree

Job description

Job Description:

Work Flexibility: Hybrid or Onsite

We are hiring our future Operations Manager for our GTM markets. Based in RIyadh or Dubaï, you will be part of the Operations Leadership team and responsible for all Operational Activities across KSA & UAE.

What you will do:

• Develop and implement the appropriate Operations strategy for assigned markets in curent model (Customer Service, Kit Booking, Kit Logistics, Shipping/Receiving & Warehousing, Asset Management).

• Manage the Operational activities ensuring that the best talent is sourced, developed, managed and engaged

• Work to identify and implement process improvements and ensures that breakthrough solutions are sustained over time.

• Direct work activities & projects based on a clear understanding of customer and market needs.

• Build, liaise and maintain relationships with colleagues across various functions (Commercial, RAQA, Finance, EMEA Supply Chain, etc.) and divisions (Sales, Marketing) while driving leverage opportunities within region

• Lead or participate in cross-functional projects and the integration of operations of any relevant mergers or acquisitions.

• Ensure all Compliance, SOX, FCPA and other policies and regulations are implemented, applied and followed.

• Support standardization and alignment of processes

• Ensure all Key Performance Indicators (KPI's) and financial metrics for Customer and Logistics Services are reviewed and achieved

What do you need :

• Degree in a Business or Logistics discipline(s) or equivalent

• 5 years of experience in similar responsibility - this experience should ideally be a mix of Logistic/Warehouse management & Customer-facing responsibility

• 3 years of experience in people management

• Experience in a multinational company with complex organization

• Fluency in English

• Arabic language is an advantage

• Process Lean/Excellence/Six Sigma tools, training and/or certification experience of advantage

Travel Percentage: 40%

Requirements: