Operations Manager

TheClub.ae; Dubai; Remote; AED 280,000 - 420,000; Full time

Job summary

TheClub.ae is seeking an experienced Operations Manager to oversee day-to-day operations for a remote-first, membership-focused platform. You will coordinate cross-functional teams, implement SOPs, and drive efficiency and quality in service delivery.

Responsibilities include performance monitoring, vendor management, and regular reporting while supporting budget planning and strategic execution with leadership. Strong English skills preferred; Arabic is a plus.

Qualifications

• Strong operations management skills including design of processes and performance monitoring.
• Experience coordinating remote teams, stakeholders, and cross-functional partners.
• Proficiency with digital tools and platforms used for project management, collaboration and reporting.
• Excellent analytical, problem-solving, and data-driven decision-making abilities.
• Clear and professional English communication; Arabic a plus.

Responsibilities

• Oversee day-to-day operations to ensure smooth, high-quality service delivery.
• Coordinate cross-functional teams and align on operational priorities.
• Implement standard operating procedures to support scalability and reliability.
• Monitor performance metrics, identify bottlenecks, and drive continuous improvement.
• Manage vendor and partner relationships and ensure policy compliance.
• Prepare regular operational reports and support budget/resource planning.
• Collaborate with leadership on operational strategy and execution.

Skills

Operations management

Remote team coordination

Digital tools proficiency

Analytical thinking

English communication

Education

Bachelor’s degree

Tools

Project management tools

Communication platforms

Reporting tools

Job description

Company Description

TheClub.ae is a modern, digital-first platform focused on delivering engaging membership experiences and value-added services to its community. Operating primarily online, the company emphasizes convenience, accessibility, and high-quality customer service. Team members collaborate remotely, using technology to drive operational excellence and continuous improvement. TheClub.ae values innovation, accountability, and a results-driven approach. It offers opportunities for professionals to shape processes and contribute directly to the platform’s growth.

Role Description

The Operations Manager (مدير عمليات) is a full-time, remote role responsible for overseeing the day-to-day operations of TheClub.ae to ensure smooth, efficient, and high-quality service delivery. This role includes managing operational workflows, coordinating cross-functional teams, and implementing standard operating procedures that support scalability and reliability. The Operations Manager monitors performance metrics, identifies process bottlenecks, and leads continuous improvement initiatives to enhance customer experience and organizational efficiency. Daily tasks involve planning and prioritizing operational activities, managing vendor and partner relationships, and ensuring compliance with internal policies and relevant regulations. The role also requires preparing regular reports, supporting budget and resource planning, and collaborating closely with leadership on operational strategy and execution.

Qualifications

• Strong operations management skills, including process design, workflow optimization, and performance monitoring.
• Experience in remote team coordination, stakeholder management, and cross-functional collaboration.
• Proficiency with digital tools and platforms used for project management, communication, and reporting.
• Excellent analytical, problem-solving, and decision-making abilities with a focus on data-driven improvements.
• Clear and professional communication skills in English; Arabic language skills are an advantage.
• Proven ability to work independently, manage multiple priorities, and meet deadlines in a remote setting.
• Background in operations, business administration, or a related field; bachelor’s degree preferred.
• Experience in online services, membership platforms, or tech-driven businesses is beneficial.