Operations Leader, Corporate Services & Compliance

GCCS GLOBAL MANAGEMENT CONSULTANCIES L.L.C; Dubai; On-site; AED 420,000 - 700,000; Full time

Job summary

GCC Group is seeking an Operations Manager for Corporate Services to lead the delivery engine across UAE and Saudi Arabia. You will own the processes for company formation, licence renewals, amendments, attestations, visa and Iqama processing, payroll support, and ongoing corporate administration.

You will maintain a live matter tracker, set priorities, and personally handle escalated or stuck cases. This role requires strong English communication, organizational excellence, and the ability to

Qualifications

• Bachelor's degree in Business Administration, Law, Management, or related field.
• 6+ years in corporate services/PRO/services/business setup with at least 3 in a management role.
• Deep working knowledge of UAE government processes across mainland and free zones.
• Experience with KSA platforms Qiwa Muqeem GOSI MISA; direct KSA delivery preferred.
• Track record running deadline-driven multi-client delivery with statutory consequences.
• Experience with KYC/AML client file requirements in regulated environments.
• Excellent organisation; ability to handle high volume of concurrent matters.
• Calm and decisive under pressure; client-facing English proficiency.
• Currently in the UAE with transferable visa or eligible for new employment visa.
• Arabic language skills preferred.
• Experience across UAE mainland and multiple free zones, and with RAK ICC or offshore structures.
• Familiarity with payroll and WPS operations in UAE or KSA.
• Experience in boutique or founder-led firms spanning strategy through execution.
• Professional certification in compliance, company secretarial practice, or project management.

Responsibilities

• Own end-to-end service delivery for client engagements including incorporations, licence renewals, amendments, attestations, visa and Iqama processing, payroll runs, and ongoing administration.
• Maintain a live matter tracker across client jurisdictions to ensure no expiry or filing deadline is missed.
• Allocate work daily, set priorities, and step in personally on escalated cases.
• Define, document, and improve standard operating procedures for recurring services.
• Set turnaround-time standards per service and report delivery performance monthly.
• Oversee UAE processing across DED, free zones, MOHRE, GDRFA, ICP, Amer, Tas-heel.
• Oversee KSA processing across Qiwa Muqeem GOSI MISA, Saudi Business Center, ZATCA and Absher.
• Maintain access credential protocols and authorisation matrices with strict controls.
• Track regulatory change and update procedures and client advice accordingly.
• Manage relationships with PROs and third-party centres in both markets.
• Act as senior operational contact for onboarding, deliverables, escalations and renewals.
• Run structured client onboarding including KYC and CDD file completion.
• Keep clients informed on matter status and communicate delays proactively.
• Monitor scope vs engagement letters and flag out-of-scope work for commercial approval.
• Ensure data protection and confidentiality across client records.
• Maintain licences, signatory authorities, and registrations current in both jurisdictions.
• Maintain incident and escalation logs and perform root-cause reviews when deadlines are missed.
• Lead, coach, and develop the operations team across offices.
• Set objectives, conduct performance reviews, manage capacity and hiring.
• Build cross-training so no service line relies on a single person.
• Maintain high standards without micromanaging.
• Own operational use of Zoho CRM, Zoho Books, Box tasks and drive adoption.
• Ensure billing triggers are captured and work is invoiced promptly.
• Produce management reporting on delivery volumes, turnaround times, renewals, capacity and risk.

Skills

Client-facing communication

Strong English (written/spoken)

Organisational skills

Deadline-driven

Process mindset

Leadership

Education

Bachelor's degree in Business Administration or related field

Tools

Zoho CRM

Zoho Books

Box

Job description

GCC Group is seeking an Operations Manager for Corporate Services to lead the delivery engine across UAE and Saudi Arabia. You will own the processes for company formation, licence renewals, amendments, attestations, visa and Iqama processing, payroll support, and ongoing corporate administration.

You will maintain a live matter tracker, set priorities, and personally handle escalated or stuck cases. This role requires strong English communication, organizational excellence, and the ability to