Operational Excellence Specialist - IT Training

AlFuttaim; Dubai; On-site; AED 133,920 - 200,880; Full time

Benefits offered by this job

Part of digital transformation initiatives

Collaborative IT environment

Exposure to strategic training and change management practices

Career growth opportunities

Job summary

AlFuttaim in Dubai is seeking an Operational Excellence Specialist – IT Training to coordinate training programs aligned with IT projects. This role focuses on delivering structured training initiatives, supporting organizational change, and enhancing workforce capability.

The ideal candidate should have a Bachelor’s degree and 3-6 years of experience in IT environments. Key responsibilities include monitoring training effectiveness and collaborating with cross-functional teams for improvement.

Join a leading group known for innovation and career growth.

Qualifications

• 3-6 years experience in IT environments with exposure to project delivery and training coordination.
• Understanding of organizational change management practices.
• Ability to manage multiple initiatives with structured planning.
• Strong interpersonal skills to influence stakeholders across teams.

Responsibilities

• Coordinate end-user training programs aligned with IT project timelines.
• Identify skill gaps and customize training plans for project teams.
• Support execution of rewards and recognition initiatives.
• Drive internal communication events including town halls.
• Develop communication materials for consistent messaging.
• Collaborate with cross-functional teams for continuous improvement.
• Monitor effectiveness of training programs and recommend enhancements.
• Encourage participation in engagement programs.

Skills

Training coordination and delivery

Organizational change management

Internal communications and engagement

Microsoft O365 and Copilot

Process improvement methodologies

Stakeholder management and collaboration

Education

Bachelor’s degree in IT, Computer Science, Business Administration or related field

Job description

Job Title: Operational Excellence Specialist – IT Training

Location: Dubai, UAE

Industry: Information Technology

Function: Training – Organizational Development

Experience Level: Mid‑level (3‑6 years)

Job Type: Full‑time

Salary: 12,000 – 18,000 AED (estimate; confirm with employer)

Gender: Any

Nationality: Any

Focused on delivering structured training programs, supporting change initiatives, and driving continuous improvement across IT projects, this role aligns workforce capability with digital transformation goals.

Key Responsibilities

• Coordinate end‑user training programs aligned with IT project timelines and requirements.
• Identify skill gaps and customize training plans for different project teams.
• Support execution of rewards and recognition initiatives to enhance engagement.
• Drive internal communication events including town halls and team updates.
• Develop communication materials to ensure consistent messaging across departments.
• Collaborate with cross‑functional teams to implement continuous improvement initiatives.
• Monitor effectiveness of training programs and recommend enhancements.
• Encourage participation in engagement programs to strengthen team culture.

Ideal Profile

• Bachelor’s degree in IT, Computer Science, Business Administration, or related field.
• Experience in IT environments with exposure to project delivery and training coordination.
• Understanding of organizational change management practices.
• Ability to manage multiple initiatives with structured planning.
• Strong interpersonal skills to influence stakeholders across teams.

Skills Set

• Training coordination and delivery
• Organizational change management
• Internal communications and engagement
• Microsoft O365 and Copilot
• Process improvement methodologies
• Stakeholder management and collaboration

Why Join Us

• Be part of large‑scale digital transformation initiatives.
• Work in a collaborative environment with cross‑functional IT teams.
• Gain exposure to strategic training and change management practices.
• Strong career growth within a diversified enterprise group.

About the Company

Al‑Futtaim Group is a diversified business operating across automotive, retail, real estate, and technology sectors, known for driving innovation and large‑scale transformation initiatives across the Middle East and beyond.