Onsite Owner Support & Relations Specialist

Frank Porter Vacation Homes Rental LLC; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Frank Porter Vacation Homes Rental LLC in Dubai seeks a Client Support professional to ensure property owners receive exceptional service in an onsite role. You will manage owner communications, verify IDs for check-ins, and coordinate across Accounts, Operations, and Comms to maintain timely responses and smooth onboarding.

With 3+ years in client support or hospitality, you will handle enquiries, manage retention opportunities, and document all interactions to support seamless property

Qualifications

• 3+ years of experience in client support or customer service.
• Experience in holiday homes, hospitality or real estate preferred.
• Strong coordination, organization and follow-up skills.
• Proactive, customer-focused with professional owner relationship management.

Responsibilities

• Respond to owner enquiries with same-day turnaround.
• Review upcoming stays and prepare access codes and info.
• Verify passport and Emirates ID details for guest check-ins.
• Maintain the Support Tracker with owner conversations and actions.
• Conduct Welcome Calls to explain procedures and payouts.
• Coordinate with Accounts and Operations on cancellations and handovers.
• Handle owner payout queries and coordinate with Accounts.
• Escalate urgent issues to management as needed.
• Document all owner communications and pending actions.

Skills

Client support

Customer service

Relationship management

Property management

Job description

Frank Porter Vacation Homes Rental LLC in Dubai seeks a Client Support professional to ensure property owners receive exceptional service in an onsite role. You will manage owner communications, verify IDs for check-ins, and coordinate across Accounts, Operations, and Comms to maintain timely responses and smooth onboarding.

With 3+ years in client support or hospitality, you will handle enquiries, manage retention opportunities, and document all interactions to support seamless property