Onsite L2 EUC Engineer — VIP Support & Device Deploy

Excis Compliance Ltd.; Abu Dhabi; Vor Ort; AED 90.000 - 120.000; Vollzeit

Zusammenfassung

Excis Compliance Ltd. is seeking an experienced Level 2 EUC Support Engineer to provide onsite IT support across designated Abu Dhabi locations. You will troubleshoot hardware, software, OS, and network issues, deliver VIP support, and manage device deployment and lifecycle.

The role covers imaging, deployment, and decommissioning, including BIOS/configuration, encryption, VPN, and authentication. Travel between client sites and a valid driving licence are required.

Qualifikationen

• Experience delivering Level 2 end-user computing and onsite IT support.
• Strong troubleshooting across hardware, software, OS, apps, peripherals.
• Experience with Windows and macOS environments.
• Familiarity with AD, domain environments, user accounts, permissions and authentication.

Aufgaben

• Provide Level 2 onsite support for desktops, laptops, peripherals, and apps.
• Diagnose and resolve hardware, software, OS, and connectivity issues.
• Deliver professional VIP and executive support.
• Perform hardware replacements, imaging, and device upgrades.
• Configure devices including BIOS, drivers, apps, encryption, VPN, and auth.
• Coordinate with OEMs/vendors for imaging and repairs.

Kenntnisse

Level 2 EUC

Desktop Support

Windows/macOS

Active Directory

Networking basics

VIP Support

ITSM

Communication

Travel with license

Tools

Imaging tools

VPN clients

Encryption tools

Jobbeschreibung

Excis Compliance Ltd. is seeking an experienced Level 2 EUC Support Engineer to provide onsite IT support across designated Abu Dhabi locations. You will troubleshoot hardware, software, OS, and network issues, deliver VIP support, and manage device deployment and lifecycle.

The role covers imaging, deployment, and decommissioning, including BIOS/configuration, encryption, VPN, and authentication. Travel between client sites and a valid driving licence are required.