L2 Desktop Support Engineer

Excis Compliance Ltd.; Abu Dhabi; On-site; AED 90,000 - 120,000; Full time

Job summary

Excis Compliance Ltd. is seeking an experienced Level 2 EUC Support Engineer to provide onsite IT support across designated Abu Dhabi locations. You will troubleshoot hardware, software, OS, and network issues, deliver VIP support, and manage device deployment and lifecycle.

The role covers imaging, deployment, and decommissioning, including BIOS/configuration, encryption, VPN, and authentication. Travel between client sites and a valid driving licence are required.

Qualifications

• Experience delivering Level 2 end-user computing and onsite IT support.
• Strong troubleshooting across hardware, software, OS, apps, peripherals.
• Experience with Windows and macOS environments.
• Familiarity with AD, domain environments, user accounts, permissions and authentication.

Responsibilities

• Provide Level 2 onsite support for desktops, laptops, peripherals, and apps.
• Diagnose and resolve hardware, software, OS, and connectivity issues.
• Deliver professional VIP and executive support.
• Perform hardware replacements, imaging, and device upgrades.
• Configure devices including BIOS, drivers, apps, encryption, VPN, and auth.
• Coordinate with OEMs/vendors for imaging and repairs.

Skills

Level 2 EUC

Desktop Support

Windows/macOS

Active Directory

Networking basics

VIP Support

ITSM

Communication

Travel with license

Tools

Imaging tools

VPN clients

Encryption tools

Job description

Job description

We’re looking for an experienced Level 2 EUC Support Engineer to deliver reliable onsite IT support, troubleshoot technical issues, and ensure a seamless end-user experience across designated office locations.

What You’ll Do

• Provide Level 2 onsite technical support for desktops, laptops, peripherals, applications, and other end-user devices.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Deliver professional and discreet VIP and executive support.
• Perform hardware replacements, device swaps, break-fix repairs, and equipment upgrades.
• Configure and deploy devices, including BIOS, operating systems, drivers, applications, encryption, VPN, and authentication.
• Troubleshoot LAN, WAN, WLAN, remote access, and other network connectivity issues.
• Support Microsoft Windows, Apple macOS, enterprise applications, file and print services, and meeting room AV equipment.
• Perform device refresh, IMAC activities, imaging, deployment, decommissioning, and equipment lifecycle management.
• Support employee onboarding and offboarding, including device and application setup or removal.
• Coordinate with OEMs and third-party vendors for imaging, shipment, warranty replacements, and repairs.
• Maintain accurate IT asset records and service tickets, escalating complex issues when necessary.
• Support technical projects, meeting rooms, video conferencing, and onsite activities while following security and change-management procedures.

Skills

What You Need

• Proven experience in Level 2 End User Computing, Desktop Support, or onsite IT support.
• Strong troubleshooting skills across hardware, software, operating systems, applications, and peripherals.
• Hands‑on experience with Microsoft Windows and Apple macOS.
• Experience with Active Directory, domain environments, user accounts, permissions, and authentication.
• Good knowledge of LAN, WAN, WLAN, VPN, remote access, and network troubleshooting.
• Experience in device deployment, imaging, refresh, IMAC, configuration, and hardware replacement.
• Experience providing VIP or executive support in an onsite environment.
• Understanding of encryption, security controls, data protection, and change‑management procedures.
• Familiarity with ITSM ticketing systems and incident/request management.
• Strong communication, customer service, and problem‑solving skills.
• Proficiency in English and the applicable local language.
• Willingness to travel between designated client locations and a valid driving licence where required.

Preferred Experience

• Supporting enterprise IT environments.
• Coordinating with OEMs, vendors, and third‑party service providers.
• Supporting meeting rooms, video conferencing, and audio‑visual equipment.
• Managing IT assets and equipment lifecycle activities.
• Supporting employee onboarding and offboarding processes.